How can I create a report that shows incidents that have knowledge articles attached?

[lynnet]

How can I create a report that shows the incidents that show knowledge articles were attached?

[Rama Chandra D]

Hi Lynne,

You can run a report on incident table with condition as 'Knowledge is true', this will return all the incidents which have a knowledge article associated with them.

Regards,

Darshak

[Shishir Srivast]

Please check if this helps.

Which incident is attached to which knowledge article?

How to generate report which shows percentage of incidents created last month which has used(attache...

[sb1186]

Hi Lynne,

There is an OOB custom relationship table, Knowledge Applied to Tasks, which contains relationships whenever a KB article is attached to any task.

You can report on this table to get your expected output.

Let me know if this helps.

PS: Mark this answer as Correct if it solved your query or hit Like/Helpful depending upon the usefulness of the response.

Regards

Supriya Bisht

[JR1]

One issue I found here to be aware of, is that with this table it's a Many to One Relationship which means there will be duplicates shown in the result generated if multiple KBAs have been attached to the same incident.