How can I create an RITM inside an RITM Flow?

[symonflores_23]

I have a business requirement:

I will create a Service Request catalog item that allows customers to add their order numbers.

In the MRVS table, it would look like this:

Order01
Order02
Order03

Our fulfiller wants to update the details per order number, so I created one SCTASK per order number and added variables that are only visible to the SCTASKs.

However, I encountered an issue because the variables are created through the RITM. As a result, the variable values are shared across all SCTASKs. 

Another option I considered was creating the variables directly on the SCTASK table. However, I was advised not to add more custom variables directly to our tables, especially since I would be adding 10+ new variables for the fulfiller.

As a workaround, I plan to create a child RITM per order number and then create an SCTASK for each child RITM.

How can I implement this in Flow Designer?

If I duplicate the flow, how can I limit the RITM creation to prevent an infinite loop of child RITMs?

Is there a more efficient way to create the RITM and attach it as a child RITM to the parent?

[Ankur Bawiskar]

@symonflores_23 

You can iterate that MRVS and for each row use "Submit Catalog Item Request" flow action which will create a separate REQ and RITM

see how to iterate MRVS gif I attached and enhance it

You can discuss with customer what to do for those newly create RITMs and should they be child of earlier RITM

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[symonflores_23]

Hi Ankur,

How do I add wait conditions per RITM? The wait conditions should be independent to other RITMs created in the for loop.

Basically, I want to create the RITMs first, then all RITMs have their own behaviors. However, I cannot see how this would work inside the for loop.

[Ankur Bawiskar]

@symonflores_23 

each RITM you create using "Submit Catalog Item Request" would have it's own flow attached

what's required extra?

[symonflores_23]

Based on the image attached in my earlier comments, if I add a wait condition for one RITM in the for loop, this would hinder the creation of other RITMs.

Or did you mean that there is a separate flow for the catalog item for the MRVS and RITM generation, and another flow for the RITM behavior?