How can I order a catalog item from Workflow

[gmorales]

Hi,

I'm trying to order a new catalog item from a workflow runScript action, the newly created item should be added to the current REQ, after it's creation the RITM is added to the current REQ wich is good, but when I open that RITM, there are no workflow and Variables.  

This what I've done so far...

function createRequestItem() {       
       var grReqItem = new GlideRecord("sc_req_item");
       grReqItem.initialize();       
       grReqItem.requested_for = current.variables.requested_for;       
       grReqItem.cat_item = '8a36d3850f6e924033859bd692050ef6';
       grReqItem.request = current.request;
       grReqItem.variables.v_current_carrier = current.variables.carrier_name;
       grReqItem.variables.v_current_number = current.variables.wireless_num;
       grReqItem.variables.v_request_type = "iPhone Activation only";
       var reqItemSysId = grReqItem.insert();
       gs.addInfoMessage('Request Item Created: ' + reqItemSysId);
       gs.addInfoMessage('Request Created: ' + grReqItem.number);     
}
createRequestItem();

Please if everyone have a better way to do this please let me know

[Brad Tilton]

The catalog has its own API for ordering that's a little different than just inserting a gliderecord.

Service catalog script API

[Brad Tilton · Accepted solution]

I just reread that you're looking to add an item to an existing request, which is a little more difficult but doable. Here are some threads to follow:

How to add a new item to an existing request with catalog variables

add item to existing request

[jbauguess]

You need to use this:

http://wiki.servicenow.com/index.php?title=Service_Catalog_Script_API#gsc.tab=0

It will help you create a requested item properly.