I need to see which roles have the permission to update a new version of incident form. (A user has made an update to the incident form through an update set, I need to check which role gave user the permission for that update).
We are using Service Graph connector for SCCM for the computers but when the device is deleted from SCCM the device remains active (Operational) in the computer table. we are trying to automate this part so we don't have to do this manually or just r...
Hi all, Currently I have created a report that when you click it, it opens the filter in the Classic UI and not Workspace. In the drilldown view filter I added HR Workspace but that didn't do it, any ideia how can I achieve this? Thanks.
Hi All, We have a UI action that copies the Catalog Item. This part of the referenced Script Includes is responsible to copy variable and its question choices. All Variables are copied, but not always its Question Choices. For variable type Multiple ...
Hi,I have a working UI Macro on the incident form which sets the assignment group field to the support group of the currently selected CI.When I add it as field decoration / reference contribution to for example the customer (reference) field, it sho...
I want to extend the related Search function on a incident with possible related requested Items.Problem I have is that I am not able to add a new search resource on Additional Resource Configuration related list on the Incident Deflection Search Con...
Hello,I have a Record Producer that receives the survey number from a notification button. The button sends a URL, for example:https://exampledev.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=84178ca0fb58625014a0f0ff5eef...
How do I edit the list layout of these for the donuts? I want to change them globally rather than just on a user basis.
I created some variables for a new form. After deleting variable A, I can see that the deletion is captured in the update set with the action 'DELETE'. However, the action 'INSERT_OR_UPDATE' for variable A is not captured in the update set. Does anyo...
Hi Team, We have a custom table and flow written for approval and its working fine. Now we want to use alternate approvers over here. Can someone tell how to achieve this?Note my custom table does not extend task table
We are preparing to deploy CSM. An update set was pushed from dev to test. Now a large subset of users have been assigned the following roles: snc_externalsn_apptmnt_booking.appointment_booking_usersn_customerservice.customersn_esm_usertask_activity_...
ServiceNow Paris. Is it possible to format text on templates/incident detail/work notes e.g. bold text, different colours, underline? And if so, how is this done?
Hello experts, Do any of you have any idea on how do I locate where to configure the SSO ID provider's ServiceNow home page? I am currently investigating on how the url behaves. because sometimes there is nav_to.do in url and sometimes navpage.do. Do...
Hi,I want to send notification during 5th working day of every month to members of a groupIs it achievable? Thanks
