how can i see how much times a KB article is been viewed with in a particular period of time ?

[sunthosh]

I see that ; it is been accessed 3 times.

How can i find at what period these were viewed. (EX: To check how much times a KB is accessed in the past 3 days)

[sunthosh]

If we write a code for calculating the views manually; is it possible

[Mujtaba Amin Bh]

Yes, it is possible. You can create a new table and an onload script to capture view count for each day per KB Article and have a schedule job to delete the entries after x no. of days if required.

[sunthosh]

great; by creating the code can i get the views calculated within certain period of time, as i asked prior

[Mujtaba Amin Bh]

Yes, you can as long as you have the view count captured for each day for each knowledge article.

[Mujtaba Amin Bh]

Step 1: Create a new table 'u_kb_count_per_day'

Step 2: Create 2 columns 'Article No.' & 'View Count'.

Step 3: Create a client callable script include which takes Article No.as a parameter.

                      In the script include query table "u_kb_count_per_day" and check if entry for today, for the passed article no. exists.

                      if yes, then add 1 to the view count and update the record.

                      if the entry doesn't exist, then create a new entry and set the view count as 1

Step 4: Create an onload script on kb_knowledge and make an asynchronous ajax call to the above script include and pass the knowledge article no.

Step 5: You can use the data from table 'u_kb_count_per_day' then to get views over a certain period of time. Keep in mind this will work only for new views .

Step 6(Optional): You can write a scheduled job which deletes the old entries from table 'u_kb_count_per_day' after x no. of days.

Hope this helps.