how can i see how much times a KB article is been viewed with in a particular period of time ?

[sunthosh]

I see that ; it is been accessed 3 times.

How can i find at what period these were viewed. (EX: To check how much times a KB is accessed in the past 3 days)

[Dave Smith1]

That kinda thing.   You may need to script the record injection into another table.

An alternative is to bind a response to the "kb.use" event - it seems to add something into the [kb_use] table, so perhaps what you're after already exists in the form of this table.

It may be worth checking out entries in [kb_use] before reinventing the wheel!

[sunthosh]

It may be worth checking out entries in [kb_use] before reinventing the wheel!

what you mention as the Kb_use table; is it knowledge base table ? where it will be visible

[Dave Smith1 · Accepted solution]

If you have rights, simply type "kb_use.list" in the navigator filter.   Mine looks like:

Hope that helps!

[Goran WitchDoc]

And if you want to dig deeper and I wrote a blog post about how to do a report where you can see how many incident that have been attached to a Article etc.

You can read about it here:Which incident is attached to which knowledge article?

//Göran

[dangrady510]

Performance Analytics would give you the ability to capture number of KB views over time and allow you to aggregate that information for different time periods and breakdowns.