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Resolved! Delete Personal Instance

I want to upgrade my personal instance from Istanbul to Jakarta (in order to get maximum benefit from the Service Portal Training), but I can find no way to do this and my colleagues have suggested that a better option would be to delete my Istanbul ...

What is the purpose of cmdb_ci_group?

I saw some chatter in previous posts but for whatever reason the responses are vague.   Can anyone tell me what the purpose of cmdb_ci_group is?   Is it used to allow CIs to be grouped?   Is there some sort of additional use for this?  Thanks,Steve

srphayre by • Giga Contributor
  • 5580 Views
  • 4 replies
  • 1 helpfuls

Create AD Object error

I'm currently building some orchestration based catalog items within our service catalog. When attempting to create a user utilising the included packs, I constantly receive the following error in the ecc queue.<hresult>-2147016693</hresult><error>Th...

ddrelincourt by • Kilo Contributor
  • 3506 Views
  • 2 replies
  • 2 helpfuls

Resolved! Specify timestamp and user ID on Journal Entries

Hi All,We are developing a custom application that manages cases. This application replaces a system that the customer is using. Their existing system currently has case notes, which would typically be modeled as journal entries in ServiceNow. The as...

roshanrao by • Kilo Expert
  • 4606 Views
  • 5 replies
  • 3 helpfuls

Resolved! Approval view link in email notification

Dear Colleagues,I'm preparing some notifications and what I wan to include in them is link to approval view for approvers, so they can easily reach the ticket and approve/reject from there.I've tried ${sysapproval.URI_REF} however it is not working, ...

greggszul by • Tera Expert
  • 10002 Views
  • 9 replies
  • 3 helpfuls