How can I show the Incident Variable Editor on the self service incident view?

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04-10-2018 06:31 AM
How can I show the Incident Variable Editor on the self service incident view?
As a customer using the self service view, they are able to see their incidents and provide updated via the additional comments field. I would also like to be able to show them the incident variable editor so they can see the form which they filled in originally to raise the incident. Is this possible?
I have added 'Incident Variable Editor (Formatter)' to the self-service form design, however it is not showing any difference.
Please see below: Nothing is showing....
Thanks, ,
Lisa

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11-13-2018 01:00 PM
I have wanted to do this as well, however, I do not want the user to be able to edit any fields, just show them the form and the answers they provided at the time of submission. Is that possible?
It seems most do not allow the form and it variables to be seen once submitted.