How can you automatically approve Requests which contain a specific Request Item?

[Josh102]

I have a catalog item called 'New User', I would like requests for this item to be approved automatically. 

Looking at the solution in this community post, I can see that it is easy to set up automatic approval for all incoming requests using Business Rules or Flow Designer. https://community.servicenow.com/community?id=community_forum&sys_id=2e299a2ddbd897c068c1fb651f961912. But I'm wondering if there is an easy way to apply these automatic approvals for my 'New User' Request without affecting any other Requests or Request items.

[Josh102]

Hey Alberto,

Do you know if there is any reason why I might be missing the Request.Approved field in my action tab?

[Alberto Consonn]

Select first "Request > Request fields, then the second time the Approval field will appear in the drop list.

[Josh102]

It doesn't seem to appear in my instance. This is the issue I ran into in the first place, I  assumed the approval field would be there like it is in yours.

[Alberto Consonn]

Please type sc_req_item.list and click the gear, you should have the Approval field as below:

Then, please share some printscreens of your business rule settings, ensure the application is set to Global

[Josh102]

I can see the Approval field under sc_req_item.list and sc_request.list when I click on the gear, it just doesn't appear in the Business Rule action list, application is set to global.