I'm trying to use a template to create a new knowledge base article. I'd like to provide a template that people can use in the text area to ensure new articles are similar. I cannot use any formatting in the template editor and whatever I enter comes...
Greetings everyone. My team and I are trying to implement the Walkup experience with ServiceNow. Our issue as of this time, is the registered time displays the timezone of the local PC, but registrations show eastern time regardless. We would like to...
Hi Community!I'm looking for advice regarding LDAP import of users from ADWe would like to coalesce on ObjectGUID, but I'm unsure what is the best approachWhen reading the ObjectGUID from Active Directory, the value is converted to an encode64 string...
Is it possible to run selective business rules on a transform map? I only see the option to run all business rules on a table for a transform map, but what if I only want to run a few?
I wanted to learn more about the "Strict IP Restriction" functionality before activating it. From what I understand, the feature restricts the IP addresses that ServiceNow support staff are able to access the instance from, restricting it down to "se...
How to undo the imported data from XML
Hi ServiceNow Community Developers, I have a very simple report running on the incident table and has a duration field in it. When I look at the report in the ServiceNow platform it looks good, the duration field value is displaying as expected with ...
The view for our release module seems to be permanently stuck on a view called "Release". There are no view rules and there are no navigation handlers against rm_release or planned_task. If you try to change the form view from Release to anything el...
Hi friends, Here is the story, we have PRD - DEV - TEST. Every time we do a clone, something funny happens. This time, I decided to add preserve the data on the table sys_auth_profile_basic where the user account contains "mule". The reason for thi...
I am working on new development of Catalog Item on Servicenow Newyork instance. I want to customize the catalog item layout as the 2nd picture with one big container and a bottom submit button. Is it possible to do it without making changes to the Se...
is there a way to trigger a flow designer twice a week - let's say Tuesday and Thursday?
We are about to create a separate Knowledge Base for our system documentation. I have seen that there are possibilities to add a template to a Knowledge Base (and all the articles in that KB?) but I haven't got the templates to apply or even "create ...
Hello, I am trying to fix a problem a user is currently having but am unable to figure out the issue. When I change the state of a RITM to "Closed Complete", the REQ automatically gets updated to "Closed Complete". When I try to cancel a RITM on the ...
Hi I am creating sample knowledge articles in our DEV instance. I have created - Knowledge base - Knowledge category - knowledge articles - Pointed portal to look at new knowledge base. I can view knowledge article content from the Knowledge home pa...
We have a situation where an external source is providing us a zip file containing other related data files. The requirement being that we then have ServiceNow unzip this file (stored as an attachment) and then store the contents (as attachments). I...