How can you automatically approve Requests which contain a specific Request Item?

[Josh102]

I have a catalog item called 'New User', I would like requests for this item to be approved automatically. 

Looking at the solution in this community post, I can see that it is easy to set up automatic approval for all incoming requests using Business Rules or Flow Designer. https://community.servicenow.com/community?id=community_forum&sys_id=2e299a2ddbd897c068c1fb651f961912. But I'm wondering if there is an easy way to apply these automatic approvals for my 'New User' Request without affecting any other Requests or Request items.

[Alberto Consonn]

Please check the article below:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0745385

[Josh102]

Thanks Alberto, I'm sure this will resolve the issue, I just need to be granted security_admin access to our dev instance in order to change the ACL to confirm. Once I have, I will mark this as the correct answer 🙂

Really appreciate the time and effort helping me, thanks.

[Alberto Consonn]

Yes, exactly you need security_admin grants to do that.

Hope you'll fix your issue.

You're welcome 🙂

[Josh102]

Unfortunately that solution did not resolve my issue and the Approval field is still not available. I have opened up a ticket in HI and will post their solution if they have one

[Ankur Bawiskar]

Hi Josh,

OOB workflow on sc_request will be auto-approved if your price is less than $1000

Have you customized your OOB workflow and want approvals to be auto-approved?

Regards
Ankur