How can you determine who is using the mobile interface?

[amadosierra]

I'm looking for a way to report the usage of the mobile app (e.g. which users are accessing the mobile interface, what apps they are using, ...). Is there a log in ServiceNow that can be use to report on this?

Thanks for your help!

[bernyalvarado]

Please let me know if you have any further questions. I hope this helps!

Thanks,

Berny

[Alex Edmiston1]

I have a indicator source on the facts table [sys_mobile_devices] that pulls this information in. 

[Shane S_1]

Awesome! Best solution!

[Fedorovich Leon]

Can you explain your solution? It is very interesting for me.

[Alex Edmiston1]

Sure, there are several ways to see the mobile devices and users of those devices. 

Option 1: Under System Mobile UI, go to Mobile App -> Devices. That will give you a list of all the devices using the app and the users associated with those devices. Typically you need the admin role to view this or you will be prevented by security constraints.

Option 2: At a very high level, if you have Performance Analytics, create an indicator source on the sys_mobile_devices table. Then you can create an indicator with a daily data collection and historic data collection. This will enable you to view mobile users overtime instead of a point in time. Again, you will need the admin role if you desire to view the actual records/users. Or you could always change the ACL/role assigned to view those records. 

Hope that helps!