Hi, We would like to be able to update Cases and Incidents from emails that have been forwarded. If an end user forwards an email with the watermark and ref number in the subject then we want the case or incident to be updated just like a reply ema...
If a IT guy select a field in catalog item this should does not go to approval another than IT guy any other roles select the field it should go to manager approval in workflow can you tell me the code
Hi Team , We have requirement to use OOB Interaction API to create/update/close interactions.1. OOB create Interaction API doesn't allow me to create interaction with below details.I believe number will be auto-populated but the created record doesn'...
I have a duplicate ci called EDI - System2System. i want to remove duplicate without affecting the tickets associated with it.
In UI Builder, I want to pass data from a table to the Stylized Text Component (example: "project_name") . I have a filter which I use for in several pie charts to display projects by name. There are two options I can use:Data or Script With the data...
Hey Community, I have a question on reporting. Can we create reports on database view table? Are they available for selection? Thanks,
I am having issues with a Date Compare between a Date and a DateTime value in Flow Designer where it is not "rounding" the value as I want it to. Example: Start Date: 2023-11-10 00:00:00 (DateTime - value for time will always be 00:00:00)End Date: 20...
I don't see that we have access to any DBA-like tools in ServiceNow to reorganize tables and/or indexes to reclaim unused space or to improve performance.My specific question is with CMDB_REL_CI. This table sees a lot of inserts and deletes. In a...
Hello. I have a workflow in Flow Designer that is doing a comparison between a Date and a DateTime value but I can't get it to "round up" like I want to. For example:Starting Date = 11-10-2023 00:00:00 (DateTime value - this value will always have 0...
I know you can include dynamic field values in Quick Messages by using something like ${number} (or even ${variables.impacted_user_count}). I also know you can use ${current_user} to include your own name. Is there any variable that would output the ...
We would like to not advertise the authors/updaters/revisors of our Knowledge base articles on our Support Portal. We are using article versioning and I have come unstuck when I try to remove the user from the Version text. Here, I have blurred out ...
Hello Community I created a flow in flow designer which will enable me to turn emails coming from noreply@xxxxx.net (and the subject of the email is always 'Patch Deployment [ADHOC- XXXXX- XXXX- Minor Upgrades- v1]) to standard change request. For th...
I have created a custom login page in my scoped application. I would like to copy the image used for login.do to my page. Please guide me on how that can be done
Hi, I'd like to understand the possibility of using Automated Testing Framework to test Flows and external integrations in Flows. As of now, exploring the out of the box functionality from ATF doesnt seem very promising but there might be a way to do...
