When using @mention for John Smith I get 4 options and can't see any other user properties to know which one is correct one to select. How can we add attribute like job title or userid to this display?
Hi All,I'm trying to create a reusable subflow to deal with the event of if catalog task = closed incomplete then close requested item as closed incomplete OR if approval = reject then closed catalog task as closed rejected etc. To fasten the creatio...
Hi All Our LDAP sync has stopped picking up changes. I'm not sure at what point it stopped working, i suspect it was after the upgrade to San Diego. The LDAP listener connects successfully and shows active.The MID Server is up and running and all oth...
How to generate multiple RITMS (for a single catalog item) under same REQ? I have a few check boxes on the catalog item and based on the user selection it should trigger related catalog items using flow designer. It should give single REQ with multip...
I am trying to customize a cloned header menu widget in Service Portal and have links for Approval notifications in the portal banner run an angular function instead of an ng-href link. For some reason I cannot get any custom ng-click function to wo...
From where exactly the software model result field is getting populated on software installations table ?
I am trying to create a UI Action for an incident to be created when a contract substate is aborted.I am very new to script and UI action is not covered in the SNAF course. It will be much appreciated if anyone could help out. I have tried to create ...
Hi All ,When we tried to execute the simple stored procedure we received the following error. What may be causing it? java.sql.SQLException: Unsupported feature at oracle.jdbc.driver.OracleParameterMetaData.getParameterMode(OracleParameterMetaData....
Is there a way to create a report for a particular survey that shows the response as the row and the string values for each as the columns? Ideally this is how you would report on a survey. My understanding is this was supposed to be in the Utah upda...
Is there any way we can introduce Read Only access across all of Servicenow
When creating Knowledge the URLs always open in the ServiceNow window. This is because the URL target is set to None (use Implicit)Is there a way to set the target to 'New Window' so that the link always opens in a new window?Appreciate any help on t...
Hi, I am trying to attach certain knowledge articles below catalog items, so that the users may go through them before making a request. How can this be achieved? Thanks.
Sometimes I can see in some instructional videos on Youtube that in the forms next to the field label also the field name is printed, for example: "Application | sys_scope". How can this be achieved? Many thanks for your help!
I have created a new UI Action for the workspace that changes the state of the case to closed and populate the resolved by and the resolved date but it doesn't save the record after clicking the button. Here is the code I have written: function onCli...
Personal Developer system opening to new UI with no Navigation features. How do I get out of this?
