How delete a Homepage image in Now Mobile?

[Elena7]

Hello,

We need to delete a Homepage image in Now Mobile and modify a welcome message.

I went to a n_me_static_media_section table. I created a new Static Media Section without an image and with my text. The problem is that there is a big empty space before our welcome message.

My question is how to delete it? I juste want to show my welcome message without empty space.

 

Best wishes,

Elena

[Ahmmed Ali · Accepted solution]

Hello @Elena7 

In my Utah PDI, OOTB there are two cards one with image and one without image. I am assuming this update was done in Utah as in San Diego, only one card was there to show static content. 

which release your instance is in?

You will need to check the card configuration and if the space is reserved for image, then you will need to create new card to show title and description in homepage.

check below list stream to verify:

https://YOUR_INSTANCE.service-now.com/sys_sg_item_stream_list.do?sysparm_query=nameSTARTSWITHstatic&...

screenshot of my PDI (Utah):

Thank you,

Ali

[Elena7]

Hello @Ahmmed Ali,

 

Thank you very much for your answer. We are on San Diego, so we don't have "Static Content without image". Could you please send me a screen of your "Static Content without image Item view"? I have only this one:

Thank you in advance,

Elena

[Ahmmed Ali]

Hello @Elena7 

The card you are using now in San Diego is legacy card, and now we can no longer create those. In Utah, you will need to create card template and then create card from that. Attached screenshot from my PDI.

You can create new card template and card, or modify existing legacy card to remove the image space. But if you modify existing legacy card, you will not be able to add image later, unless you modify the legacy card again.

Refer below Docs for card builder: https://docs.servicenow.com/bundle/sandiego-mobile/page/administer/tablet-mobile-ui/task/mcb-create-... 

Let me know for any question.

Thank you,

Ali