Greetings,
I have a record producer that appears with state of "Publishing" without the buttons "Edit in Catalog builder" nor "Cancel Checkout":
In Catalog Builder the record producer appears twice.
We can edit the item, click on the submit, but it reverts back to this.
Any help is appreciated.
Kim
Step 1:
Go to Record Producer page and Filter your catalogue Item
https://instance-name.service-now.com/nav_to.do?uri=sc_cat_item_producer_list.do?sysparm_query=&sysparm_first_row=1&sysparm_view=
Step 2:
Delete the in active record record (i.e., In Catalog builder it's state will be Draft)
Step 4:
Open the active record now.
Step 4:
Please check whether you are able to see the UI buttons on the form and the message highlighted.
Step 5:
If you are able to see the UI button, then you can cancel checkout or edit item in Catalog builder and submit to publish it.
else
Please use the below backgroud script to update the state to published for your record producer.
Please update the sys_id marked BOLD in the script to your record producer sys_id
var gr = new GlideRecord("sc_cat_item_producer");
if(gr.get("2d8582fd2f1020108cb85ff62799b6fc")){
gs.print(gr.state);
gr.state = "published";
gr.setWorkflow(false);
gr.update();
}
After running this script, you will definitely see the UI buttons back on the form.
Please set the application scope to Global under the user settings gear icon at the right top corner then check.
