How do I create a new entry in the ecc_agent table? (MID Server)

wassini · ‎08-14-2017

How do I create a new entry in the ecc_agent table? (New MID Server entry)

When using "New" I only can enter a name - not the URL to the actual server.

When using the Guided Setup (Use MID Server guided setup ) - the MID server list comes up empty - so I can't verify it.

Dave Ainsworth · ‎08-24-2017

Hi Lars,

You can't create a new MID server in this way. The MID server configuration on the MID server itself needs to be modified so that the MID will attempt to communicate with the instance with the URL you specify in the configuration. When the MID server connects to the instance, a record is automatically created in the ecc_agent table and you can then go in there, check everything is okay and then validate the MID server.

An individual MID server can only connect to one instance at any one time however you can install more than one MID server on the same host server so you could have one connecting to one instance and another MID server connecting to another environment. You would need to make sure there are enough resources on the host server to handle more than one MID server although non-prod MIDs can often be configured with fewer threads etc.

Regards,

Dave

View solution in original post

Ankur Bawiskar · ‎08-14-2017

Hi Lars,

What is your exact requirement?

can you explain in more detail?

While creating new ecc_queue entry you need to first setup the mid server for the instance.

Regards

Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

wassini · ‎08-14-2017

The MID server is already running. Live environment have been using this for 2 years now.

I just need to have our TEST environment using it.

Stefan Baldhof1 · ‎08-14-2017

Hi Lars,

please start here http://wiki.servicenow.com/index.php?title=MID_Server_Installation#gsc.tab=0 on how to install and configure a MID Server.

Creating the MID server record in your instance is the smallest part of it

Regards,

Stefan

wassini · ‎08-14-2017

I need to have out test environment using the same MID server as our live environment. This was working 2 years ago, but something went wrong when upgrading from Fuji to Helsinki.

Now I'm trying to add this MID server to SNOW Test, but all I can do is enter the name. All the other fields are greyed our - so I can't enter the URL to the server.