Resolved! Error in predictive intelligence
I am getting error in testing the similarity solution getting "Configuration or Network Error" getting the same error in almost every solution definition. Can someone please help me
Forum Posts
script needed
HI All,there was an issue happened and for the few incident the caller id got blank . when i see the incident history the caller id is blank. Now need to update the caller id on the incident from history table I need a script for the condition on ...
Resolved! Field value changed after downloading attacment
I want to understand how the "Upload Document Downloaded" field on CAD table is increasing by 1 after clicking the attachment on the record. Any idea how is configured?
Knowledge Article Checkout fails to complete with many large attachments
When our agent users attempt to create a draft from a KB article with very large attachments, the new draft record fails to properly setup Article Version on the .01 generated article. Our attachment limit is 1GB max size but in this scenario, we ha...
Sample training data for Predictive Intelligence
Where can I find the sample training incident data (10K+) for Predictive Intelligence?
Predictive Intelligence
Can we implement Predictive intelligence on PDI ?
Resolved! Serviceportal header menu item remove hyperlink?
In Service Portal I want to remove the hyperlink from menu item. Please advise how to do it?
Resolved! Printing KB Article from Service Portal
Hi Community!I am looking for a solution to the following issue:When end users try to print a KB article from our Service Portal the actual article (widget KB Article Page) gets cut.You see the "slider" on the right hand side on your print, but of co...
Changing the Domain of a Knowledge Base and Its Contents
Hi, I need to change the domain of a knowledge base and all its associated articles, categories, and sub-categories. When I change the domain for the knowledge base itself, the associated items don’t update automatically. Is there an efficient way to...
Resolved! White Paper: ServiceNow CMDB - Unlocking the Power of Configuration Management
Executive Summary In the modern IT landscape, organizations face the challenge of managing increasingly complex IT environments with numerous interdependencies. ServiceNow’s Configuration Management Database (CMDB) is a powerful solution designed to ...
Issue with UI action condition
I am working on a UI action to "Copy Security Incident". But it should show only when there is a special security tag (lets call it 'XYZ'). I am giving condition -current.security_tags.indexOf('sys id of XYZ') != -1. Issue I am facing - The UI actio...
Resolved! False Annotations Created for Mandatory Catalog Variables
Hello!The question has come up as to why mandatory catalog variables are generating a false "annotation" when being viewed on a RITM and SCTASK. We aren't defining these ourselves and they're just defaulting to essentially a callout that the field is...
Resolved! Text Indexing together with Remote Table
Hi everyone. I'm working for a client who are using remote tables.One of these remote tables is showing data on a table extended from the task table. On that main table is a reference field that points to the remote table. This means everytime the re...
Create Subflows & Actions: Build a Subflow - Washington - Flow not creating Problem Record
Hello All, I have completed creating the flow for the 'Create a Subflow' activity. But for what ever reason, the flow is not creating the Problem record. Looking over the Execution Details, the condition is 3=0, I have no idea how to fix it so it d...
Resolved! if Condition Workflow Activity
I need to define the 'if ' condition on workflow after the 3rd catalog task, to check if a sample checkbox is checked on the 3rd catalog task or not. Please help me. As every time, the if condition is executing for 'No'.My script in if condition'- an...
