business duration
Hello,Could someone help me to know why the business duration of task don't work only for one user and it give me the unreal date. The result of the other user is OK .
Forum Posts
How to know instance is production instance or not
I want to find my instance is production instance or not. I have changed my instance name so it didn't contain dev or ven. I'm working with scoped applicaton so "glideutils" is not useful. I have tried "glide.installation.production" system property ...
History Timeline
How to navigate History Timeline of CI?
Resolved! Not having write access while creating new record
Hi all, I am facing a weird issue. I have given the write access to a specific role. The user having that role is able to edit the existing records, but not having write access to the same fields while creating a new record. Can someone please help m...
[HOW TO] Automatically create cmn_location entries during Azure/IDP Automatic Provisioning
A somewhat common question on here has been "How do I automatically create entries in the location/department/company tables in ServiceNow during automatic provisioning from my identity provider?" This was actually subtly answered by a user in early ...
Resolved! A Beginner’s Guide: Six (6) essential elements and features of ServiceNow’s UI16 interface
Welcome to thisServiceNow beginner’s guide on navigating ServiceNow UI16! In this article, we’ll explore theSix (6) essential elements and features of ServiceNow’s UI16 interface to help you get started. ServiceNow is a versatile platform designed t...
Jira Spoke action to link an issue to another issue in Jira
Is there any OOB action to link an issue with existing issue in Jira using ServiceNow Jira spoke
Resolved! Looking at Roles (column: Requires Subscription), what does Unspecified mean?
Looking at Roles (column: Requires Subscription), what does Unspecified mean?
How are the 'Choose a preferred client' configured in the Start teams message in SOW
I need to know how are the 'Choose a preferred client' options configured in the Start teams message in SOW.Currently the field 'Choose a preferred client' in the model in SOW has two options ' Old desktop applications' and 'Web client' I want to rem...
Dependecy View Filters
Hi folksIs there a way that CIs shown in Dependency Views can be filtered by a custom choice of field(s)?For example, if you have infrastructure CIs that serve different clients individually (identified in the Company field of their form), but that h...
Question in flow designer
Dear All, How can we pass data from one activity to another activity in flow designer? ThanksSrini
VTB View does not affect Kanban board.
I have attempted to create a view following the guidelines outlined at Here and Here for our project Kanban board. I have created the VTB view as it did not exist, added a single field (State) using form layout, but the view doesn't seem to reflect w...
How to Display Form Fields within Standard Ticket Tab widget in the Service Portal
We would like to display information from a custom table via the new Standard Ticket Tab widget. When using the 'Variable Summarizer', we discovered that this information only shows if the requestor submitted the form via the Service Portal (as a var...
Resolved! Close RITM and Request when all catalog tasks are closed
Hi All, I have below requirement:All Tasks are Closed Complete – RITM and Request Closed Complete.All Tasks are Closed Incomplete – RITM and Request Closed Incomplete.All Tasks are Closed Skipped – RITM and Request Closed Skipped. If it is a mix, the...
Resolved! Washington ticket triage how are you doing it?
We will be updating to Washington in the next few weeks. How are you using Service now to triage tickets before giving them a type of Incident, Request, Idea, Demand ect? At the moment in our instance EVERYTHING is classed as an incident first which ...
