I am working to create a standard knowledge base article template with a specific format and design. When trying to implement a new template, the article body field is missing no matter how I try to structure or what options I choose. What needs to b...
I have 2 different tables (A and B) I would like to write to an array certain columns (categories and how many people in each category) from each of the 2 tables (From table A categories 1,2 and 3, from table B categories 4,5 and 6) and then show tha...
Hi Everyone,I'm using a free instance of servicenow, which has been running properly for the past two months until email receiving was switched off in the email properties. I switched it on again, but after a few hours, it turn off again. I suspected...
I have an external system that needs to make REST calls into my ServiceNow instance. We've set up BASIC auth and verified everything works. I am trying to swap BASIC for oAuth and have created an oAuth 2.0. I have created an oAuth 2.0 client and p...
Hi Team, When I try to hit the cmdb_key_value table by forming a query it doesnt give me the filtered response, seems like its giving the default response. I didnt face this issue for the other tables. Can anyone help me with the reason and other alt...
My customers see value in including the text where they were "@mention" in the Activity Stream @Mention Email notification. This way they will not have to login to our instance to view the comment. I don't what the entire Activity stream, just the en...
Hello,How to activate calendar to confirm appointment to a new employee who needs to pick up laptop at the specific location? Thanks!RegardsDama
Hello team, it sounds strange, but when you click on Copy Url this URL is not cached. What could be the reason? My colleagues also had the problem and we tried all browsers, Chrome and Edge.
The category has one catalog item which is NOT public but we would still like the category to appear in the listing. It has user criteria for a certain set of internal users but the requester was asking if it would still display to be consistent with...
Hello Dear, we have an anssible application installed in internal server and we want to get token from OAuth 2.0 Credential by clicking on "get OAuth Token" through mid server but it didn't work. Regards, Mehdi FARAJ
Requirement: For a notification to be sent out that details key fields from the Child Problem Records. Example: Problem 123 Problem Task - Network Team - Do XYZProblem Task - HDI Team - Do Zzz My initial thought is just to repurpose the email scrip...
Hello Folks, My client requirement is to send email notifications based on users language. I've installed 'com.glide.notification.translation' plug in, enabled 'glide.email.outbound.static_translation.enabled' and 'glide.notifications.translation...
Today we have implemented IT and HR eServices via the Service Portal and as of Nov will be on the latest London Release. Our environment is 70%+/- of our employees are non-traditional workers who don't use computers to execute their daily job. When ...
if end user captures the details in table format under description field, the details were not captured in a proper manner since the field is configured with string type.We dont want to use HTML type for this field, is there a way where users will be...
Hello, We are looking for guidance on preventing harassment in our ServiceNow instance. We have a requirement to address situations where requesters submit tickets or engage in comments with offensive or discriminatory content. This can be emotionall...
