How do I create URL link for catalog Item in the service portal

[mamason]

I would like to send out URL links to catalog items in our service portal.   If I just copy the current URL that I am on when accessing the item and send it to someone the link pops up a authentication box.

https://xxxx.service-now.com/sp?id=sc_cat_item&sys_id=ed5f70680a0a3c9f01bf37c80479727d

When sending out email notifications on requests and incidents I see that you can use the URI and that will send the user directly to the request or incident in the service portal.  

https://xxxx.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=359ceac64f163e0095f9a50f0310c785%2...

This is the same thing I would like to do but for a catalog item.   Does anyone know how to construct and URL for a catalog item that doesn't have the authentication box pop up?  

Thanks

Mark

[Cheyenne1]

From your portal, navigate to your item label/name, right click, copy link

[mamason]

Cheyenne

Thanks for the response but that gives me the same URL (https://xxxx.service-now.com/sp?id=sc_cat_item&sys_id=ed5f70680a0a3c9f01bf37c80479727d) when I visit the page and if I am not already logged into Servicenow for that browser it prompts me for authentication.     This link works fine if you are already logged in but I am looking to have a link on different site that would send them to the Serviceportal and authenticate them is necessary.

Mark

[servicenowsnow]

Kindly let me know if you got the 'copy permalink" in portal ?

[SwarnadeepNandy]

Hi,

You have anyway need to login to the servicenow instance to access any url, until and unless your page is public.

But for your requirement i think either browser has to have the session or, the site you are coming from, should pass the session. If these are not the cases, you will be asked for logging in with the popup window.

Regards,

Swarnadeep Nandy