How to host ServiceNow on Google Cloud?
Hello Experts, How to host/install ServiceNow on Google Cloud? What are the steps and how to proceed with this? Any leads will be appreciated. Regards,Shoheb S
Forum Posts
Service Now Instance Scan
In the rapidly evolving landscape of healthcare management, organizations are constantly seeking innovative solutions to streamline processes and improve overall efficiency. ServiceNow, a leading platform for digital workflows, has emerged as a game-...
Resolved! Knowledge Base Reporting
Hello All I have been asked to provide a report on who is accessing 2 specific Knowledgebase's Areas is this possible?They require as much info as possible?
Resolved! What is the best practice for setting up data archiving and data deletion?
We are looking to set up data archiving and data deletion across all our instances and I am seeking some best practices and ideas from other Service Now users. Below are some considerations we would like to adopt in any policies: Cloning instances - ...
Universal request opened_for field mapping from record producer
I've created a record producer for a task extended table and have enabled universal request (UR Certified). When a record is created from the record producer, I want to map a custom field 'On behalf of' to the UR field 'Opened for'. When transferring...
Resolved! How can I Configure Read Access Controls with custom roles?
Hello!So I have 3 custom roles, let's say their names are x_admin, x_lead, and x_user. I'm working on the assessment instance table [asmt_assessment_instance] and I'd like to limit read on metric type "xyz" depending on the 3 roles above.So users wit...
Resolved! Send email notification if incident hasn't been assigned for more than 20 mins
Hello, I am trying to create an email notification that gets fired if the assigned to field is unassigned for more than 20 minutes. Not sure how to do this. I tried to just use logic from the email notification, but it does not seem to be working. Th...
Limit Number of on-call SMS Notifications
We have a requirement from a number of support teams who state that the number of SMS notifications (and frequency) are inconvenient and unproductive. I have scoured through ServiceNow Community posts that references "SMS", "text", "pages", "notifi...
Help with kb_knowledge table query
Hi all! I need help querying the kb_knowledge table on a record producer so I can attach the latest version of a kb article on the incidents it creates. var kbArt = new GlideRecord('kb_knowledge'); kbArt.addQuery('number', 'KB0107111'); kbArt.orderBy...
Processunity platform API Documentation.
Could anyone help in sharing the API documentation link for the ProcessUnity Platform if you have it handy. I tried to look for the same and not sure why the documentation is not easily available. I was able to look into one of their data sheet but ...
Flow Designer : How multiple group approvals work with Flow Designer ?
Hi All, We are implementing flow designer for one of the catalog items and we have below scenario and not sure how we can solve this using flow designer :- Scenario : We have to trigger approvals to multiple groups (dynamically it can be 2 groups, 3 ...
Resolved! How many Security Keys (YubiKeys) can I link to my account?
Hi, I get an error when I try to setup a second key. I would like at least 2 keys linked to my account. Here is the link in the screenshot. Web Authentication: An API for accessing Public Key Credentials - Level 2 (w3.org)Google allows me to associ...
Resolved! Creation and use of Service Account in servicenow.
Hii ,I am working on integration with snowflakes, for this i need to create new service account. can you help me with what is service account ?how we will create that?,what is use of service account ?and if i want to use existing one how can use that...
Resolved! ServiceNow Orchestration vs IntergrationHub
Hi, We are currently reviewing our Orcherstration licence and also looking into Orchestration training. As per the webpage it states the following: “Please note that Orchestration Fundamentals will sunset at the Quebec release (March 30th). Integ...
Resolved! Cancel workflow of a ticket using flow designer
Hi, I want to cancel the workflow of a ticket using the flow designer. currently in business rule using wf.cancel(current), I'm cancelling the workflow, but I am not getting any scripting option or OOB action to cancel the workflow for a ticket. Can ...
