How wait_time is calculated in chat_queue_entry table. any source code?
Wait time in chat queue entry is not populating
Forum Posts
I want to know how to use the SysID of a record in the list component on a other page.
We are currently creating a service portal with App Engine Studio's UI Builder and are trying to get the "List" component of the service portal to perform the following actions. ★The actions we would like to have performed1. Clicking on a record (pre...
I have to create a link in notification when user click on that particular link it should re-direct
I have to create a link in notification when user click on that particular link it should re-direct the portal let's assume-If you have an issue that needs to be resolved, you may open a new incident ticket. Please use this link to create a new ticke...
Flow Designer Recommendation
Hello,I created a flow and it works fine. I have a requirement where the agent wants to be able to manually set the flow to any stage in the flow. This is in the case where the request had to be sent back due to any error in the process of the flow. ...
A particular case of rolling SLA
One of our teams has a quite interesting SLA. They work in 2 rolling shifts. A) 08:00-20:00 and B) 20:00-08:00. An incident occurring in Shift A, has 2 hours to be resolved. While in Shift B has 4 hours. The issue is that when an incident happens i...
how to implement Scrollspy feature in Servicenow with 2 widget.
Hello Everyone,i am new to ServiceNow, thank you for your help.i want to implement Scrollspy feature for my product pages, it consist of two widget in 3:9 format. The left side for all the anchor link and right side for content. Now what i want that ...
How to create a Service Catalog without triggering OOB notifications associated to it?
Hello happy community! We provide services to users through service catalogs.When a customer requests something, an sc_request or a record is created according to the catalogue item being a sc_cat_item or sc_cat_item_producer. When the request is su...
ServiceNow Rest Message Interface to Google BigQuery
Hey there my friendly folks, We are instantiating a new interface from ServiceNow to Google BigQuery. Currently this interface is to Oracle and we are transitioning to Google. We are attempting to use the "Magnitude Simba Google BigQuery JDBC Data C...
How to make Dashboards read-only for users?
I create a number of dashboards in SNOW for my personal use, but want to be able to give users access to VIEW but not EDIT my dashboards (or the underlying reports used to create them). When I share a dashboard, SNOW seems to make me share each of th...
Hi how to hide the blue border on click of links in the service portal
unable to remove the blue border i have tried using the below css input:focus { outline:none !important; } kindly suggest what needs to be done attached the below screenshot
Resolved! How to add an activity formatter to the sys_pop view of reference icon
I have added an activity formatter to the "sys_popup" view as described in the "Reference field icon" doc. However, the formatter does not appear in the layout when I click the reference icon. I can see other fields I've added to the sys_popup layout...
Resolved! File type not permitted or mime type does not match the file content
When trying to upload DLL files to the MID Server JAR Files section I am getting the following error: I have already go to security and added the file extension. I have even check the option to turn off the MIME checking. Anyone have any ideas?
Resolved! Approvals via E-mail (Inbound Action) require approval licences
Hi Guys,I need your help.Could you tell me if the use of inbound actions to approve only via e-mail needs approval licenses?In this scenario, users are in sys_user table, but not has any kind of license. Regards
Resolved! is it possible to have multiple smtp accounts in email accounts
Hi, We have a requirement like we need to send notifications from related to Case Management and SLA of cases from 'abc@mail.com' because our production instance has some other applications like ITSM, changing the existing SMTP mail addresss reflect...
The attribute 'Allow public' cannot be added to a system Dictionary Entry record unless maint.
Hello, i am trying to add a dictionary attribute but then i face with the following error:The attribute 'Allow public' cannot be added to a system Dictionary Entry record unless maint.I can't find any solution for that?? Thanks in advance
