Resolved! How to change branding in an instance.?
I am looking for a step by step branding configuration guide for changing the branding of my instance.
Forum Posts
Tell me about list views with valiable
Creating a list view with a table in RITMThe list view is set to display the value of the variable.However, when using that list view for a specific user, the value of the variable is not displayedThe following roles are granted to specific usersWhy ...
Column Level Encryption moving from instance to instance best practices
Hi ServiceNow Community, We are developing a scoped app that has a requirement to encrypt a couple of fields using Column Level Encryption. I have some questions about moving encryption modules via the app repository. Would there be an issue if the e...
How to redirect users in ServiceNow
Hello, I have a requirement to redirect users to different pages when the login. Currently this is not done through SSO, but Okta maybe used in the future. We are working with the Customer Service Management Plugin I have a couple of cases 1) Con...
Separating views in workspace for HAM and SAM workspace
Hi all, I was wondering if it is possible to separate views in HAM and SAM workspace, just like how you can swap views in Next Experience. I would greatly appreciate it if you could enlighten me with steps on how to perform this if it is possible. T...
How would I go about adding two separate activity history form objects to a form?
To avoid information overload and get the primary relevant information to our support techs, I'm wanting to create two different activity views on the Incident[Incident] form view. I'm trying to get work note and comment history on one section and th...
Preserve formatting in excel data import
I have a question related to importing data from an excel spreadsheet. I'm trying to upload data into a table and the formatting of the text in one of the columns is something I'd like to preserve. After it goes through the transform map, that format...
Resolved! Multi-Row Variable datapills greyed out in Flow Designer
My personal dev instance is on Rome. I'm trying to use the value from one of the columns of a multi-row variable set in a For Each loop to lookup the sys_ids in sys_user. The steps I've take are: 1) Get Catalog Variables from the Catalog Item in ques...
Resolved! Using the "Group by" option in Report Designer to Combine 3 Separate Fields
Hello! I am currently looking to create a pie chart that is grouped by the Subject Action Taken 1, Subject Action Taken 2, and Subject Action Taken 3 fields combined (all custom fields). The choice options are the same for each field and I would like...
Standard change template bug in flow
I am having an issue when using standard change templates in a flow, they don't include estimated hours.Estimated hours is declared in the template and it works fine if the change record is created manually.However, when created via a flow, estimated...
Resolved! Send survey reminder if a survey notification went 30 days ago and user has open surveys
There is requirement to send a generic survey reminder notification to the end-user if the last notification/reminder notification sent was 30 days ago and the end-user still has an open survey assigned to him. The first notification will be sent out...
Resolved! Close Requested item from the parent flow when task in child flow is closed (Flow Designer)
I want to close the RITM if the task in sub-flow is closed. How can I achieve it?
run the onchange catalog client script when Variable is already having that value autopopulated
I have a order guide with multiple catalog items. I have written a onchange catalog client script for Scenario that when Request type is Add then show a popup.This is working when i select request type as Add.But When catalog item in order guide is a...
Set a timeout session value for a specific user
Hello, As we need to display a dashboard on a big-screen TV during the day (~12h max a day), I was wondering if it possible to set a user's timeout session value using anything ? I know the default session timeout is 30min for every user, and that is...
Dynamic Report Title
I have built a simple dashboard for analysts and management that combines data from various report/ modules. The data includes any open/unassigned SC Requests, Incidents, Change Tasks as well as several "boards" from our recent implementation of the ...
