Hello everyone. I've created a catalog item and created an After - Business Rule, to save the RITM and variables in a custom table. The code below creates a record in my custom table, but it's not the correct record. In the sc_req_item, this business...
I am a new flow designer user and bear with me on a simple question. First approval is to a group. If they reject it sends notification to the author. If first approval is approved, it goes to manager approval . Seems very simple but I think I may...
Hello, I'm in the process of building my first catalog item for our new SNOW instance. At first I had no issues building the catalog, clicking "Save" and then "Preview" to view what I had built. But now I'm unable to see the questions I have created....
Hello Everyone, Greetings!! Maximum how many number of incident tasks can be created from a single parent incident. Thanks
We have several users designated to create templates on behalf of their respective teams. These users are creating templates and making it so specific teams can see the templates (group option). However, we are seeing that the users in these groups c...
I have created a heading and now I want to change the text color in CSS styling I am using color: white; but still there is no effect on the heading. Can someone please guide how to do the same in UI Builder.
On the Approval for a record, i need the rejection comments mandatory on Portal. Same is achieved by cloning the Approval info widget with the below code. However i need it to be consistent on portal on the index page containing Approvals widget. can...
We have a long running transaction in the Active Cluster Transactions table. I am need help determining what object is running. I can see from the URL it is Flow Engine Event Handler. But I am trying to understand if this is a specific flow or j...
Hello. I'm trying to save my catalog variables in my custom table fields with an After Business Rule. Could anyone tell my why this isn't working? Or should I script it differently. I want to save them after I submit my catalog item.(function execute...
Hi All I am working on a UI action to allow itil staff to create a new caller if the person doesn't exist in the sys_user table. it all works well, except my modal UI page redirects to itself on submit and on cancel. I am using <g:dialog_buttons_ok...
I have two tables "ABC" and "PQR".Both table contains same fields. In ABC table I have 100 records I want to pull all 100 records in table PQR using script.How to do that?
Is there a way to make the options on an Order Guide be unselected by default, rather than selected?
I have a catalog item that needs to use a Variable Set that is used in another catalog item. That part is easy. The hard part is that they want to modify the set. (I'm lazy) It is a lot of either copy and pasting or typing to recreate it the way th...
I have basic idea of rest api and its methods. I need to learn how it is useful in real case. Someone guide me to learn more on it.
