Resolved! Agent Workspace - Unable to edit fields in list view
Is there a way to add a capability to edit field values in Agent workspace List view? Here's a sample of field values that the ITIL users / Agent cannot modify.
Forum Posts
How to prevent Mid Server to run whoamicommand at start
Hello everyone, I'm facing withan issue with java wrapper which runs the command whoami each time Mid Server is started.This raise a security alert beause MidServer service is started with local system account.Is there a way prevent this security ale...
Save button dont work CSM/FSM workspace
When I tried to create an account from the CSM/FSM workspace, the record don't insert.And the page don't refresh.This also don't work in the agent workspace.The UI Action is save and other records works good and can be created but in the Account (cus...
Resolved! What is the line feed code in ServiceNow?
What is the line feed code of the CSV file when the Import, Export Charset is set to "UTF-8" in ServiceNow?Will it be LF or CRLF?
Resolved! Calculating totals from mult-row variable set rows in to a variable on a record producer?
Is there a way to calculate a total from values in rows in a multi-row variable set (mrvs) into a variable outside of the mrvs on a catalog item? Use-case that I have is a user is entering in various tuition expenses in each row of the mrvs, and thos...
Resolved! Workspace view
Hello All,I need to open an incident into workspace view instead of legacy view from global search of service now. For e.g - INC00011222 When I search it in a global search of now platform, it should open this incident record in workspace view not in...
Contact Type Graph Report
Hey all,Looking to try and create a Trend Graph for contact types (Phone, Web, Email and Self Service), sorted monthly for the last 12 months and that allows me to filter between agents.Thanks!
Information of "sys_display.cc_block" field in URL of transaction logs of "email_client_template.do"
Hi guys, Is there any official documentation on this particular "sys_display.cc_block" field? I notice this field that's showing in the URL of the transaction logs of an "email_client_template.do" entry while debugging an issue that a customer faces ...
APIs to get MFA methods
Hi all, I am looking for APIs to get MFA methods data (ex, Authenticator, Security key, email etc.). What tables or logs I can look into to get the MFA methods details. Thanks
CSA exam voucher not recieved
I have completed the CSA course one month before still not received the Voucher.do let me know any specific steps to be done.
Resolved! Search not returning custom article templates after Utah Upgrade
Hi All, We just upgraded to Utah and now the portal search widget is not returning any article that isn't on an OOTB article template. We created a few custom article templates and these are not showing in the search when we search by name or even KB...
CAB Meeting invitation is not getting sent to all attendees
We have created a CAB Meeting and there we have a Board Group as well. When we are clicking on related link 'Send meeting request to attendees', CAB Board members are not receiving invitation, rest member do get a meeting invitation. May I know the r...
How to make field read only on sys_template table under template field.
We have some templates created for our custom table. And we are setting some fields in that template for our custom table. I want make one of the field under template field (which is a field of custom table) read only for non admins, so that they can...
Notification to send during specific hours
Hello! We need to configure a notification (like a basic Out Of Office in Outlook) that sends between specific times. The idea is that if someone emails in at 8pm for example, they get the notification back to basically say "office hours are between ...
Resolved! create incident when mid server fails
Hi, Please let me know correction in the script, I want to Run a scheduled job every 1 hour to check mid server status.If any of the mid servers has been stopped for 6 hours, open incident.Open one incident per mid server when down (if open incident,...
