How do I disable scroll bar in this field in the form and the field will just auto adjust

[ohohlansky]

How do I disable scroll bar in this field in the form and the field will just auto adjust depending on the content of the field? The field below is for Change Notifications Moratorium and the length can vary depending on the moratorium.

 

The ideal view should be like this but there are other users reporting that theirs are showing the one above with the scroll bar and they might miss the information with regard to Moratorium announcement.

 

[Ankur Bawiskar]

@ohohlansky 

is that a field or annotation?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ohohlansky]

This is a field in the form.

[Ankur Bawiskar]

@ohohlansky 

check this

Set up automatic resizing for fields 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ohohlansky · Accepted solution]

I found the culprit...

Yes, it is generally safe to delete the tinymce_height.change_request.* preference from user preferences in ServiceNow. This preference is related to the height setting of the TinyMCE editor for change requests.

Deleting it can help resolve issues where the editor's height is not displaying correctly.

To delete this preference:
1. Navigate to User Preferences: Go to the User Preferences module.
2. Search for the Preference: Look for preferences containing tinymce_height.
3. Delete the Preference: Select and delete the
tinymce_height.change_request.u_ch ange_message preference.
4. Clear the Cache: Clear the system cache by navigating to cache.do.
5. Reload the Page: Reload the page or log out and log back in.

This should reset the height setting for the TinyMCE editor to its default state.