How do I get the URL for my Knowledge Base

Stacy1 · ‎09-16-2015

Hello,

We have multiple knowledge bases now that we are on FUJI. I would like to put the URL to a particular Knowledge base on one of our internal intranet sites. How do I get the URL for my knowledge bases?

thank you,

Stacy

Manjul Katare · ‎10-12-2015

Hi Stacy,

Try these below two links and let me know if it worked for you!

Link1:

https://<your-instance-name>.service-now.com/nav_to.do?uri=kb_view.do?sysparm_article=[KBNumber]

For Ex: https://demonightlyfuji.service-now.com/nav_to.do?uri=kb_view.do?sysparm_article=KB0000033

Link2:

https://<your-instance-name>.service-now.com/nav_to.do?uri=kb_view.do?sys_kb_id=[KB_sys_id]

For Ex: https://demonightlyfuji.service-now.com/nav_to.do?uri=kb_view.do?sys_kb_id=08f78d43ff1131009b20fffff...

Hope this helps!

-Manjul

View solution in original post

Pradeep Sharma · ‎09-16-2015

Hi Stacy,

From the breadcrumb, you can copy the URL/query. Please refer section 3.1 for more info.

http://wiki.servicenow.com/index.php?title=Using_Filters_and_Breadcrumbs#gsc.tab=0

Stacy1 · ‎09-17-2015

Thank you Sharma, I do not want to take my user's to the list or in to the Knowledge Base maintenance area which is the only place I see for these breadcrumbs. I want the link that would take them to the actual knowledge base page. Do you know how I can do that? In here I does not seem to allow me to copy URL's.

Thank you,

Stacy

Stacy1 · ‎10-02-2015

We are still unable to get the URL for one of our Knowledge Base's, does anyone else have an idea?

Thanks,

Stacy

Uncle Rob · ‎10-02-2015

$knowledge.do#/search?kb=<whatever your KB's sys_id is>