I need the details on which tables to access in the API so I can access knowledge bases
I need the details on which tables to access in the API so I can access knowledge bases.
Forum Posts
how to load data from XML file to a table, then i want to move that data from one instance to another instance(DEV--> UA-->TRAIN)
1. i have some data in XML format and want load that data in an existing table in my DEV environment. 2. then i will move that data to DEV--> UA-->TRAIN transform maps will not work here i guess because for use this mechanism we need source and desti...
Resolved! call a subflow script not working
Hi everyone,We have a script which calls out a subflow to run within a parent workflow. Previously, we had these subflows integrated directly within the main workflow (see screenshot below), but this practice has caused some issues with Geneva versio...
Resolved! How to retire services / service components / sub-service components?
We have the hierarchy of Business services --> Service Components --> Sub-service components. - All managed manually.We do not have a functional CMDB yet - and the work is in progress.We use these services to link and categorise our Incidents / Probl...
Resolved! Is there a way to hide/show a variable based on the current user's group?
I am needing to hide a variable (that is part of a variable set), unless the current user is a member of a certain group... is this possible?
table is not visible for normal user, but it is visible for ADMIN user.
Global service Catalogs is the table name and it is visible to me as i have ADMIN role, for normal ITIL role it is not visible. did i missing some roles.2, should i try for some ACL on this.
how to create status/state bar on forms?
i'd like to know how to create the state/status bar like below on forms? Thanks
Integrate ServiceNow with your 3rd party App KB that use REST API
HiI'm pretty new at the ServiceNow platform.I need some help to connecting me up to a external knowledge bases database using the REST API. I have got a connection to the third party application using Outbound -> REST MESSAGE API. But i not sure ...
Phone Number formatting
Hi,Can you help me out.I have a requirement where the user entered phone number should convert to one particular format((XXX)XXX-XXXX) even if the user enters in different formats like XXXXXXXXXX,XXX-XXX-XXXX,(XXX)XXX-XXXX.Thanks.
Resolved! working with multiple variable sets
I need a little community help in working with multiple variable sets.Here's the scenario, I have a large (read: complex) form that has a variable set called work address (see image 1). It contained a reference to the country table. I removed that an...
Reporting - How to create a trend report of Catalog Item usage by month
I'm interested in creating a report where I can see the usage by month for our Catalog Items. I can create a report of Request Items created by month, but that isn't the entire picture. I'd like to understand both commonly used and least used Cat...
How to translate the variables in catalog item
Hi,I have a requirement to translate all the variables, categories in catalog item to be translated to client specific language.I saw in wiki that we need to create entry for each variable and categories in translated name/field table.While specifyin...
Printer friendly view knowledge
For most applications I've tested (Change, Problem, Incident) I can click the banner bar gear icon, and then in the System Settings dialog box, click Printer friendly version and am presented with a Click to print button.I can print the table of know...
Knowledge Rating Thumbs up/Down allowing users to click on button several times?
Hi All, We have an issue in which users are allowed to click on the thumbs up/ Thumbs down indefinitely. In my opinion this defeats the purpose of knowledge ratings. Can this be corrected or is this A FIX Out of the Box functionality?Thanks for your ...
Reusing variables
Hi All,I have a questions. Can custom variables be reused in variable sets? what about without variable sets? If so, are there any pros or cons to this?Thanks!
