How do I manage what notification preferences people see?

[igeekforyou]

OOB there are a ton of notification options for folks to enable/disable. Can someone share where I might be able to limit the areas that folks can turn on/off their notifications.

[igeekforyou · Accepted solution]

Here is what I found on this topic after great discussion here: While neither of these actions allow to "hide" the notification preference, it at least lets you control who can subscribe and unsubscribe.

There are two options for notifications (Force and Mandatory) that will determine how the notifications appear to the end user. I would like for the

In Geneva

Forcing will force the notification no matter what the user has set as their notification preference.

http://wiki.servicenow.com/index.php?title=Email_Notifications#gsc.tab=0 | 2.6

Setting as Mandatory will set the notification as mandatory, but will allow the user to unsubscribe from the notification if desired.

http://wiki.servicenow.com/index.php?title=Setting_Up_Subscription_Based_Notifications#Making_a_Noti...

In Helsinki

Forcing - https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/notification/task/t_...

Mandatory - https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/notification/task/t_...

[manolis_sgouros]

Hello,

I'm afraid that the "Forcing" or "Mandatory" is not solving the problem of the huge list of notifications.

For an ITIL or Admin, the table names make sense and are easy to filter out and search the notification he needs but for an end user, it might be difficult to know on which table a notification belongs.

On top of the huge amount of notifications displaying, another point is what is shown to the user. On the list appear the names of the notifications...which it might be meaningful for the ITILs and Admins but not always the case for end users.

In the old version, the list had only notifications the user has already received and I believe it was better like this.

From my side, I tried to make the filter with "Query Business rule" but without any success. Seems like the page is bypassing the query business rules.

If anybody tried something similar, please let us know.

Best regards,

Manolis.

[pranavparmar]

Agreed to your concern. Self Service Users have the most issues understanding tables and notification names. Giving them so many option always confuse them and soon they stop using the system. It would be great if the Notification preferences are provided as configurable item for different type of roles.

[Chuck Tomasi]

With Jakarta, we have moved away from using the tables as the groupings for notifications. We now allow you to use categories - which you choose the naming - to organize your notification subscription preferences.

I invite you to check out episode 40 of TechNow around 36:00 to find out more of Notification changes in Jakarta.

TechNow Episode List

[Dominik Simunek]

I have found a solution for this requirement. If you want to start showing for example only notifications that were sent once to the user, you might modify Script Include "NotificationPreferencesAjax".

In that Script Include there is method "gatherNotifPreferenceData" which builds JSON that is then used by UI15 Notification Preferences page "UI Page" "notification_preferences". I have changed the function populating "notifications" variable in that JSON to return only notifications received by the user. This brings the benefit that user is not overloaded with too many notifications that were never relevant to her.

You could possibly modify the function as you wish to return only notifications you want to show to the users.

Be aware that this modification was tested only for the older UI15 Notification Preference page, not the newer one coming with Jakarta which is shown in the System Settings (there is a property to be set if you want to use UI15 version instead of UI16 for notification preferences).