I was building a report today based on the "Did this article help you?" question that appears on articles in our knowledge base and hit a bit of a snag. I didn't know which table or what grouping to use. When I checked the documentation for tables, i...
Hello, For a requirement on a Catalog Item, I need to add the comments from an approval to the RITM description. I will post an image of the current flow and script below, but I am running into an issue. The script works for the first few approval...
Hi All, I am using Kingston Patch 12 version, where I am having an issue with the Primary IP Address field of the CIs. All of the classes which have this field is not getting updated such as Routers, Firewalls, etc. Whenever I am trying to update the...
Hello, I've done searches regarding this topic and it appears that this shouldn't be something that is as hard as it's been for me. I have a situation where I want the Short Description for the Task (TASK) ticket that's created to use the Short Desc...
All our Configuration Items were loaded into two custom tables. We have routers, switches, and other devices loaded into the custom tables rather than the Out of the Box locations provided by ServiceNow. What functionality is lost by not using the O...
Hello, I've seen numerous articles posted about retrieving the Manager of a currently logged in user, however, none of the examples are working for me. It appears as if the getManagerID() and getManagerName() function/methods simply aren't enabled, i...
How to create parallel tasks in workflows?
Hi, The below one is Contract Form: The below one is Workflow for Contract Approvals. When Contract is Submitted(By default status is draft after submitting the contract status changes to Under Review) then Approver got the notification...
Hello, I have a lot of word docs to set as Knowledge articles into service now. They have advanced layout i cannot repoduce. As a wordpress user, it would be no problem using a good html editor and custom CSS. And provide easily this kind of alert ...
I'm doing a very basic report for the Incident table on a custom field u_department that pulls from the Department table.On my list report under Group By, I cannot select Department. It's there as an available column in the report but it doesn't let ...
Hi. I suspect this may be super simple. I'd like to test the mail script '${mail_script:requested_items_summary_with_options}' However, I'd like it to be part of or in addition to the email template 'request.itil.approve.role' What would be the best ...
This is not about CMDB but any Platform table, scoped or global. In our environment we have situations when we need to do a bulk update on all table records.For this reason to have actions 'Backup to XML'/'Restore from XML' would be great.Export do...
Hello Together, i´am creating at the moment some Konwledge Base Articles in our Environment, and i´m playing now with linking. I want to create a link in my Knowledgebase Article Text to an Exe File , which is located at every users computer in our...
I have a requirement asking for hiding the back button on incident form. We want to restrict this only to Incident form. Please suggest if there is any possibility.Thanks in Advance:)
One my customers would like to split their knowledge base into two knowledge bases; however they have an extensive list of Categories and subCategories that are assigned to the articles. They do not want to recreate all the Categories and subCategori...
