Resolved! Knowledge Homepage UI Actions for example Create an article, import articles
Hallo community,Is it possible to hide/disable the UI buttons?Any help/idea will be greatly apppreciated. Thanks
Forum Posts
Running a workflow when a record is deleted
When deleting a GlideRecord, sometimes you might want to start a workflow that uses one or two fields from the record and runs after deletion. However, if you force a Business Rule (method: delete) to start a workflow it will cancel.But what if you n...
how to call two script includes in reference qualifier field of service catalog variable
I have a script include written to get users of a particular country and another script include to get user of different country according to which user of country is logged in. I get a list of users of that particular country. I have been successful...
Resolved! How to reference current task fields from the Catalog Task workflow activity?
Hello everyone,I am using the Advanced script field on the Catalog Task workflow activity in order to create some custom text in the Description field of the current task. In particular, there are 4 fields/variables we would like to include - 2 varia...
Approach to Inactive Approvers
I have a question regarding inactive users and cleanup/maintenance. What is the best practice or generally accepted method to cleaning up outstanding approvals? For approvers that are inactive do you monitor and clean these up proactively? What do yo...
Resolved! Create AD object yields "Invalid directory pathname was passed" error
Having some trouble with the "Create AD Object" activity in the workflow editor. In testing, using the provided Create AD Object entry that you provide test inputs to, I have no problem creating a group.When the activity is added to a workflow and it...
email table - getting the name of the notification or event
On the email table there is an embedded list named Originating Event and Notification This list shows the notification name and event that was triggered (if any). I need access to these values and I'm not sure how to pull them back in a business rule...
Assign Fulfillment Group Script
Hopefully this is an easy fix. I'm attempting to automatically fill the fulfillment group for a catalog task based on a selection in another field (which team). I'm trying this line of code in the Script portion of the catalog task of the workflo...
var sm = GlideSecurityManager.get(); var checkMe = 'record/' + root_rule + '/write'; answer = sm.hasRightsTo(checkMe, current);
Why we use this code in ACL.What did GlideSecurityManager.get() do?and what did 'record/' + root_rule + '/write' value do?
Resolved! Is it possible to get the previous.value in a Metric Definition?
I have been tasked with creating a Metric on the Incident table that creates a Metric Instance when the Priority *changes from* a P5. Unfortunately, the Metric Script does not recognize previous.priority. Only current.priority. This is ran on the...
GlideRecordSecure and ServiceNow API
I have created a scripted REST API. However, any user from the third party application can query this endpoint and see any incidents regardless if they are "private" or not. I have tried using GlideRecordSecure, but it just comes back into the thir...
Creating a Table within a form
Hi,Within my change form I need to add a table, something like the below. Is this possible? and if so how can I do this?I have try to create text table but that just does not work. Your ideas and suggesstions are welcome.ThanksRiazHeader 1Header 2Hea...
Service Portal - How to remove items in catalog page that are not catalog items at all
Hi everyone,We are now in Patch 4 of Helsinki in Service Portal and noticed the list of catalog items we have on the general Service Catalog page shows not only catalog items but forms, metrics, system applications et al. This is thus making our cata...
What is the exact difference between execution plan and workflow?
What things can be done with execution plan which can't be done with the workflows?What is the plus point of execution plan over workflow and vice-versa?Need Quick help.
CMDB & SalesForce Integration
If I were to open up a CI (lets say it's a webserver) in ServiceNow, go to the section where it lists associated cases for that CI, would I be able to click on those related cases (say they are Salesforce cases) and have Salesforce launch from Servic...
