Resolved! Do we need additional licenses for Agent Workspace or is it included?
Hi folks Do we need additional licenses for Agent Workspace or is it included? Any help is appreciated
Forum Posts
Service now practice scenarios
Hi Experts, I am new to servicenow. Learning it since last couple of months. Have done CSA certification and looking for developer /admin role. I need to practice different scenarios. So can someone give me different scenarios around workflow , eve...
Why 2 journal entry records are created when work_notes are updated using before business rule
Hi All, For each note, I would like to add a hash tag. For achieving this, I have have created a before business rule on the task form and appending the work_notes with tag name BEFORE business rule (Order 100) (function executeRule(current, previo...
Resolved! Cross scope access to Glide API string utilities
I'm working on a workflow and orchestration activity that are in a scoped application, and when I attempt to get the error message output the activity throws an error about there being a scope access error. Typically I would add cross-scope access t...
Outbound REST - Multipart/form-data
Hi, I want to call a third party REST call from service now but the issue is that it accepts the content-type as "multipart/form-data" only, is someone has any suggestion? Any help is appreciated. Thanks & Regards, Jitesh Zende
Adding info to the User Profile widget
I have modified the out of box User Profile widget to customize a couple of things successfully in the past. I am now trying to add a user created field from the sys_user table onto the widget and am having issues. I haven't spent a ton of time h...
Integration with file transfer tool
Hi All, I'm looking for an approach to perform integration with ServiceNow and a file transfer tool. Use case : External vendors upload the file to the file transfer tool and the tool will trigger an email to ServiceNow with the folder name and file ...
Deleted records on "sys_choice" table
Hello, I have a problem when deleting records from "sys_choice" table, i don't find them on deleted records. There is any solution for that or are they audited in another table. Thank you.
Difference in knowledge article views between sys_view_count and kb_use entries
We are extensively using knowledge bases on our ServiceNow instance, and statistics on the usage of the knowledge articles are essential for improvements on the content. One of the statistics that we use is the number of views per knowledge article.T...
Resolved! Ways to preserve (no escape) HTML tags in a string in a business rule
Hi, Is there a way to preserve html tags in a string when processing a business rule? I have a business rule with the variable below. Formatted_Text = "<p>something..</p><p>something...</p>" When the business rule processes, I see the output as f...
Resolved! Html tags are not honored in business rule
Hi, I have an outbound REST API that needs a text to be formatted as follows because the target system needs html formatted text. This is an enhancement for xyz<br/> Process xyz is carried out manually<br/> Please automate xyz<br/> In my busines...
Resolved! Activity Journal
Would anyone be able to answer the following questions I have on Journal fields? This is my first post to the community so apologies if it's a one question per thread. Is there any performance impact to ServiceNow when more fields are configured to ...
Resolved! How to collect stats from the 'COUNT' widget?
Hi, I have added the 'count' widget to my new portal which I have created using Service Portal Designer. I am attempting to set up a dashboard/homepage which will show the statistics of the usage of the portal. I do not know how to show this informa...
Resolved! When generating an On Demand assessable record, no categories are associated
We are building in an assessment for certain Requested Items and when those RITMs are created, an Assessible Record is being created. However this does not automatically add any of the Metric Categories to this record automatically which prevents th...
Call a script include from dictionary entry?
I have a field that when I click it, I only want to see certain options dependant on if another field is populated or not. If it is populated, I want to use the populated data to determine what is going to happen with my first field. That's the overv...
