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Resolved! What is the correct table to store relationships between Services, other Services and other non-Service CI's ?

Hi folks,I quickly mocked up a CI-relationship/depedency map between different Services (with different Service Classifications) and other CI's such as Applications - using the "cmdb_rel_ci" table   and "Depends on:Used by", etc. (I also used the "Pa...

Advanced Work Assignment Presence States

I am trying to configure advanced work assignment to use chat in the agent workspace. There is concern over how the presence states are set, however. Is there any way to automatically set the status based on activity on the device, similar to Skype? ...

Blurry pictures on knowledge articles

Hi everyone, I've been having problems uploading photos on knowledge articles. The images seem to be slightly blurry when uploaded. Done the following: Upload the image's original size (whether the image is small or not, they still end up slightly bl...

Joanne5 by Kilo Contributor
  • 1076 Views
  • 1 replies
  • 2 helpfuls

Resolved! How to create a Notification Admin role?

I would like to create a "Notification Admin" or "Notification Editor" role that allows access to System Notification-->Notifications to allow editing of the Message HTML field (but nothing else) so that the upkeep for the look and feel of email noti...

Resolved! Checkout multiple kb articles

Hello,Before I begin, my ServiceNow version is London patch 6BI have more than 500 published kb articles in the knowledge base. Now I would like to create a new Knowledge Base just for a portal. Let's say that my new Knowledge base will be called "Po...

ATF test set values not setting values

Hi, I'm having an issue with an ATF Test, following instructions in the DEV training.  The Exercise is test a business rule in the NeedIt app.  Unfortunatley everything I try fails.   The test steps are: 1. Impersonate user, Fred Luddy 2. Insert Need...

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Community Alums by Community Alums  
  • 4311 Views
  • 10 replies
  • 3 helpfuls

How to get the current time in the client script as per the user's timezone in system settings. The current time differs if the user's timezone is US/Pacific vs user's timezone is Asia/Kolkata

This is more of a knowledge sharing rather than a question as we spent considerable time searching for the answer in the community and found no useful results. In short if you are looking to get the current time in user's time zone the function to be...

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