How do I manage what notification preferences people see?

[igeekforyou]

OOB there are a ton of notification options for folks to enable/disable. Can someone share where I might be able to limit the areas that folks can turn on/off their notifications.

[Matt Benson1]

I am curious what modification you made to only return notifications received by the user. Would you be able to share that? I have modified this Script Include so that 'subscribable' notification do not appear with the standard notifications and being able to filter the rest like they used to be would be awesome.

[Dominik Simunek]

Instead of querying "sysevent_email_action" table directly, query "cmn_notif_message" table which obviously stores notifications received at least one by a user.

var notifMessageGR = new GlideRecord('cmn_notif_message');
notifMessageGR.addQuery('user', userId);
notifMessageGR.addQuery('notification.active', true);
notifMessageGR.orderBy('name');
notifMessageGR.query();

Then you get the actual notification in while loop via var notification = notifMessageGR.notification; and you use notification instead of gr variable in the rest of the function code. (I recommend to create new function "gatherReceivedNotifications" instead of updating the "gatherNotifications" and use this in "gatherNotifPreferenceData").

That should be it.

[Zod]

Anyone tested this with UI16??

[SCYing - shadow]

Yes. Doesn't work with UI16.

[Namrata Agrawa1]

Hello Dominik Simunek,

Thanks for the solution ,could you please provide us the code as well which you already tried to get the notifications.

It will be very helpful for me for my requirement .

Regards,

Namrata Agrawal