How do I remove this restriction and able to edit in Studio?

[fenny patel]

I unable to edit in ServiceNow Studio because its says " cannot be customized in studio because the publisher has elected to restrict this functionality." How do I remove this restriction and able to edit in Studio?

[Community Alums]

Hi @fenny patel ,

This is because of the restriction in the App for accessing the app in the app engine.

follow this doc :https://docs.servicenow.com/en-US/bundle/sandiego-application-development/page/build/app-engine-stud...

In general, you should be able to do the following :

ServiceNow will not let you select an application scope if it does not have a default update set. These steps will let you create a new default update set in your application scope and therefore allow you to select the scope.

1. Select your application from the application dropdown at the top of the page.
2. Open the default global update set.
3. Mark the global update set as complete and save the record.
4. You should now have new default update set created in both the global application and in your custom application.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[fenny patel]

Hi,
Thank you for suggestion but, I haven't Install App Engine yet.  I follow general step but still its not working. Is there any other way to remove restriction?

[Brian Bakker · Accepted solution]

Hello Fenny,

If you installed the application via the App Repo/Store on an instance where it was not developed, then the application authoring rights are not transferred to the installed application. You cannot remove this restriction.

If you need to make changes to the application using ServiceNow Studio, you will have to go to the instance where the application was developed, as this instance will have the authoring rights to edit and make changes to the application.

I hope that explains why you see this message when you open the application in ServiceNow Studio on an instance where it was not developed on.

If you had cloned over your Dev instance and lost your authoring rights on your applications that you developed, please raise a case with Tech Support. We have clear instructions in our documentation on how to prevent this.

Best regards,

Brian