How do I show Asset related incident/change/ problem tabs?

[Mark_Bailey]

One of my users saw this video:https://www.youtube.com/watch?v=qf0lpa805jU&feature=youtu.be&t=125

At 2:31 it shows related list tabs for related incident,  problem, etc.  

The video is on the Computer Form and on SNow Express.  

I am not using Express and I need to mimic this same related list style on the Hardware Asset form. I don't recognize any of the related list names to be anything like this video.  What is the best way, hopefully out of box, for me to display related task based off the asset tag number or CI?

[Alikutty A]

Hi Mark,

You can open any CI form or table and configure the related lists and add the below shown lists on your CI form

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[Alikutty A]

Just a side note, We create incidents, problems, change requests on a Configuration Item(Not asset) and you should be selecting the CI related to your Hardware Asset and then add these related lists in it.

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[Michael Ritchie · Accepted solution]

Tasks (incident, problem, change) link to Configuration Items not Assets.   This said an asset can be linked to a CI and vice versa.   You can create your own related lists to show this:

http://wiki.servicenow.com/index.php?title=Creating_Defined_Related_Lists#gsc.tab=0

Basically you can leverage the linkage between asset and CI to query for those records:

Once you create the relationship record, then you can configure your asset form to include the "Incidents" related list.

[Mark_Bailey]

BTW   Super easy to do with your instructions. Thanks!