How do I show Asset related incident/change/ problem tabs?

Mark_Bailey · ‎03-22-2017

One of my users saw this video:https://www.youtube.com/watch?v=qf0lpa805jU&feature=youtu.be&t=125

At 2:31 it shows related list tabs for related incident, problem, etc.

The video is on the Computer Form and on SNow Express.

I am not using Express and I need to mimic this same related list style on the Hardware Asset form. I don't recognize any of the related list names to be anything like this video. What is the best way, hopefully out of box, for me to display related task based off the asset tag number or CI?

Michael Ritchie · ‎03-22-2017

Tasks (incident, problem, change) link to Configuration Items not Assets. This said an asset can be linked to a CI and vice versa. You can create your own related lists to show this:

http://wiki.servicenow.com/index.php?title=Creating_Defined_Related_Lists#gsc.tab=0

Basically you can leverage the linkage between asset and CI to query for those records:

Once you create the relationship record, then you can configure your asset form to include the "Incidents" related list.

View solution in original post

Michael Ritchie · ‎03-22-2017

Awesome happy to help. Relationships are a powerful feature within ServiceNow and something I have leveraged quite a bit.

BALAJI40 · ‎03-22-2017

If you want the related list of those, configure --> relatedlists and select the incident, problem what ever you want move left side to right.