How do I unretire a Knowledge Base article back to its Published state?

[giangpham]

Hi,

I just retired some Knowledge Base article but now I need them again. Is there a way to pull it out of retirement and put it back to its Published state in workflow? In other word, how do I bring back retired knowledge base?

Thanks

[jas101]

For anyone else landing here recently, this ACL no longer exists as now the 'Workflow' field being read-only is controlled by the OTB client script 'Enable or disable form fields'.

In terms of a solution, the 'Unretire' UI action described here has worked nicely for us: https://community.servicenow.com/community?id=community_question&sys_id=e65587addbd8dbc01dcaf3231f96...

[barbclark]

Here are instructions for unretiring a Knowledge article.        

How to un-retire a Knowledge article (can only be performed by a ServiceNow ADMIN)

1. Filter your Knowledge list to only the article or articles that you want to un-retire.
2. Right click under the column Number
3. Export > XML
4. Save As to a location of your choice.         Make a copy just in case

5.   Go back to the article and remove any approvals
in the article (if any)

6.   Delete the article

7. Open file that was saved in #4 above in WordPad   (only editor that I could find
that works)              

8. When opening up the file, look for 'all documents' or 'all files'

9, Remove this line

<retired>2016-05-02</retired>

10.Remove this line

<workflow_state>retired</workflow_state>

11. Save the file

12. Go back and right click on column heading Number

13. Select Import XML and select the .xml you just modified

14. The article will be reset to a DRAFT.        
15. The Author will then need to set to PUBLISH

[Brandon R]

FYI...this has been applied to the Orlando release.