We have a custom application with a custom role (does not use ITIL). The users have read and write access to both the Assignment Group and Assigned To fields.They can select the assignment group just fine. However, when clicking the Assigned To, the ...
Hi All, Our requirement is export the table data as TXT file into a Mid Server location.We are able to export the data as a CSV file using Export Sets. I would like to know is there way to export the data as TXT file directly or convert the file from...
Hi All, We have reciently upgraded our Dev environment from London to New York. Post the upgrade one of the Catalog Items are not accessible from the service portal but work fine under tht 'try it option. On checing the Web Console - Browser UI Logs ...
Hi All, we are seeing an issue on few related list where filter seems to have satisfied but still records are not displayed. This is the OOB filter and records are there if we remove the filter. For instance, cmdb_ci_win_server and cmdb_ci_win_cluste...
We have implemented the Knowledge-Centered Service (KCS) methodology in our department and we're tracking the contribution rate - the number of times the incident tickets have either a knowledge article attached or the assigned resource checked the b...
At my scoped application I want to create user groups via a business rule. I checked "create" and "update" at Table "sys_user_group": And I added cross scope priviledges: But it's still not possible to create user groups: Does anyone have any ...
Hi Team,Can any body let me the alternative way of gel() in service portal.i have written this onSubmit script, which works fine in CMS,Here i need to get value of sysparm_item_guid, how do I get with out using gel() method?I am attaching the code:va...
We had a duplicate account created by mistake, and while merging the accounts, I found a record on the Responders table (sys_rw_action) I couldn't figure out the purpose of this table based on the records and data available, and I also couldn't find...
Currently we are still using Kingston, but will upgrade to New York pretty soon.At the moment we are facing the issue that there is no immediately plaback of embedded video files when started. Instead the video seems to be downloaded in the backgroun...
Good Morning, I'm trying to create a business rule that checks for attachments on the sc_req_item table. The objective is to prevent Insert if no attachment is found Of one specific Item on the sec_req_item table. Is it possible to get this done?...
I downloaded MID server installation file and tried to execute the instraller but when I enter my instance link, username and password (for which i have surely given mid_server role) I am unable to connect to instance.. in command prompt it says I/...
A big number of records are being written to tables all at one time (which needs to take place) and the following error comes up: "Rejecting request [request number] because too many prior requests of the same kind are already waiting to run". For t...
Hi everyone! I have found that when using Search Sources in portal (on tasks and knowledge base) and text search in platform that several fields are included in the search, e.g Assigned to etc. The consequense of this is that you can search for a nam...
I have a request to create a CI CLASS for SSL Certificates. I am told we will have "a ton" of them. Different types, covering different Servers and applications. My thought is to of course ensure we gather the default CI Attributes such as CI Name...
We have a requirement to display Daily Task dashboard in our SharePoint site . Could some one explain how to do this and let me know if there is any security issue in doing so ? Enabled SharePoint to accept pages from ServiceNow .
