Resolved! Can we revert workflow to a previous version?
Hi can we revert workflow to a previous version?What would be best practice for having a back-up for workflow.Thanks,Tadz
Forum Posts
How to change field color
how to Add color in field using client script onchange
Is it possible to monitor number of users logged in over a period of time?
I would like to trend number of concurrent users/sessions over a period of time.The only things I see in the platform are 'Active Transactions' or the Event log and query for login/logout and then do some work in Excel.Is there a better method for do...
Resolved! Remove the border box from widget in portal
Hi Experts, I need to remove the border of the widget and border of the content. I used the .panel{ box-shadow:none; border-color: transparent;} and removed the widget border. I want to remove the border of the content when the list is separated by...
How to notify the KB Manager when a comment has been left on a KB Article
Currently I have installed a newer kb plugin that enables an OOB notification script to send an email to the author of a KB article if any changes have been made to the article or if a comment has been left. This solves half of my problem, I now woul...
Resolved! Is there a way to allow users to attach files/screenshots to the Virtual Agent/Live Agent chat?
I've been testing Connect Support chat, but have ultimately decided to run with Virtual Agent/Live Agent chat because of the ability to connect these chats to Agent Workspace. However, as far as I can tell, there's no way for users to attach files or...
Resolved! Approval Reminder and Reassignment
I have a User Approval in a workflow. If this isn't approved in 48 hours, we need to send another notification reminder. If this isn't answered in 5 days, we need to reassign it to a group. Is there a good way to do this for this specific Workflow Ac...
Resolved! Is there a way to stop flow designer from running
Is there a way to stop a flow designer from running? example: setWorkflow(false); //Do not run business rules autoSysFields(false); //Do not update system fields Thank you!
Resolved! Interact with service portal widget in catalog item
Hi allSo we are currently analyzing if we can replace our current service catalog (based on the standard ServiceNow interface and self-service module - no CMS) with the Service Portal.We have a number of more advanced catalog items, where we use UI m...
How to change state from pending to work in progress when ever user replies from service portal like we have in incident .
I'm trying to implement incident feature to service request from service portal , how to change the state from pending to work in progress whenever user replies from service portal,kindly share your thoughts.
Resolved! Need to show prices of catalog items in specific currency on Service portal instead of users' local currency
Hello All, I needed some insights on how to show the prices of cat items on service portal on defined currency on the item instead of users' local language. The client instance has localization enabled. Currently on the service portal checkout screen...
User script to add attachment to data source
I use a MID Server script include to edit a file, then add to a data source. It runs and no error occurred. However, I don't see the attachment added on the data source. Any idea why? Here is my script: var header = ("account" + "\n"); this.log("Tr...
Resolved! Parse additional info to get key value pair from alert record and store it in a variable
Hello Folks,I'm new to service now. I'm trying to create a flow where the trigger is from an alert. In the additional information of the alert, there is a key/value pair that I want to store as a variable and then use in an Action. Additional info J...
Credentials issue for Microsoft AD spoke
Hi All, We have recently installed IntegrationHub and setting up the things to use Microsoft AD spoke. I have created the Credentials record by giving the Username and Password of the Service account. While trying to test the credentials by clicking ...
Issues Creating Data Refresh Rule
Hello, I'm having some issues on task 12 on configure the CMDB (Paris):This is what I currently have in the CI Class Manager > Data Refresh Rules Please advise. Thanks
