How do you enable email from a catalog task

Shannon Burns
Kilo Sage

I wanted the email option to appear when on a catalog task the same way that it does for incident.

1 ACCEPTED SOLUTION

Chuck Tomasi
Tera Patron

Hi Shannon,



It's a dictionary attribute. All the wonderful instructions are here.



Enabling the Email Client - ServiceNow Wiki


View solution in original post

11 REPLIES 11

See this video around the 20:00 mark. If you still don't see it, let me know.



Ask the Expert: Community Etiquette, TechNow Ep 27



Thank you


Shannon Burns
Kilo Sage

I don't see the button that he shows in the video.


Thank you for the feedback. I heard from or community people that there may be some instances where it does not appear. I'll let them know this is one so they can check in further.


dan.bruhn can you mark this one correct for me? Shannon has no Correct button.


Hi Chuck,



I've gone ahead and marked the answer as correct.



Thanks,