How do you handle a KB article author leaving?

[barbclark]

I want to create a Knowledge feedback notification event.

When someone acknowledges that an article is Helpful Yes or No or leaves comments, I want the author to receive an email   notification with that feedback.

What do you do if the author has moved into a new position and doesn't care or has left the company?    

Do many of you also assign Knowledge articles to Assignment Groups too when creating articles to help alleviate this problem.....at least someone in the group should be able to help vet the article.

[Sashi K1]

Hi

I would prefer to sending notification to a Group. Not all groups to be an assignment group. Add authors to that group. You can manage members at the Group when author leaves, notification still received at Group level

Thanks

[katherinejones]

Our KBs have an Author, an Owner, and an 'Article Management Group' field, where the latter ties into Group names.  

Monthly we run a report for all KBs where the Author or Owner has left and then we follow up with the Article Management Group's manager to have them identify a replacement Author/Owner.   These follow ups can take time and we are not always successful in having that manager reply. As well, we have not made the Article Management Group field a required field, making it extremely difficult to follow things back to the person or team rightfully responsible for the content. In time I expect to make that field a required field.

[ckay]

Hello, you stated "Monthly we run a report for all KBs where the Author or Owner has left"  How do you run that report? Is it in ServiceNow