Hello Friends,I am trying to add icons to the catalog items but they are not getting displayed. I am following below steps;1) Go to Maintain Item and open the catalog item2) Add the icon and update the itemTried with icons of file type PNG with 16*16...
Hi all, does someone know how to achieve translation (for selected localization) of the Bootstrap OOTB DateTime picker? I need to translate the month names and the day abbreviations. This is the picture of the picker: Thank you, Radek
Hi. I have one more account in "servicenow" with another email I wanna delete him. How can do this?Thanks!
I have a catalog item (record producer), where I have added a macro variable which uses a Widget. My understanding is that Widget variable only works in Service portal. If that's correct, then how can I hide the catalog item when user access it vi...
ctomasiHey everyone - I'm fighting a peculiar problem that I am unable to find a solution to. We are looking to allow customers to input comments on their requested items enabling a 2 way conversation during open Service Catalog requests. Whe...
Hi I have created a table extended from task. When I view the form for my new table as system administrator, I see the "Update" button as I would expect. When I view as another user however, (they have create,write,delete and read access to the t...
Hi all, We have catalog items where users filled a form to request accesses, softwares, etc.Even though we have created training documents, explaining the use of wildcards, they don't use.Is there a way to allow search without wildcard, or even to m...
I am having difficulty with Guided Tour for the Knowledge Homepage. I am just now beginning to explore the use of Guided Tours. I was able to construct something useable for the Problem application but am struggling to do the same for Knowledge. I...
I have created two custom pages in service portal for Knowledge Article. Under Knowledge menu, I have created on drop down. That drop down will route one of my custom page. Once i click any of the article in the custom page it will move to next cust...
Currently in scoped application i am trying to push .csv files to sftp server. I also know that i would need a mid server for the purpose. I have created necessary export set schedule to push the files to mid server which is working fine. Also i know...
I am building a small service catalog that will have SLA`s. I want to better understand SLA's and OLA's.If I am understanding the difference between the two, the OLA will be attached to individual catalalog tasks. Task 1 has an OLA of 1 day, task 2...
For user account, I have account Expires date on RITM. Using Orchestration, how can I set accountExpires attribute in Active Directory.
Hello Experts, I am facing Issue with Publishing the Knowledge Article.Below are the Steps followed GoTo Knowledge Base->Select the required Knowledge Base->Click on the Create Article button Create the Article and Submit Now Open the Article visible...
We are merging two SNOW instances into a new fresh Madrid instance coming up and I am beginning to research the process of getting the data from our existing CMDBs into the new instances CMDB. Any thoughts or tips would be extremely helpful. Upda...
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