Hello Community,I am trying to get a variable called "ritm_short_description" on the catalog item to populate the "short_description" field on the request item.Here is the catalog item:Here is the variable on the catalog item:Here is how I would like...
Hello,I have a Catalog to submit a request for Hardware. User can select New or Existing. This is a reference to backend table. I want to create a new record in alm_hardware.do when user selects new and update an existing request .To achieve this, I ...
I have a variable titled 'Facility Manager Name' (facility_manager_name) which is a reference field that allows the requester to look up and select a person. I would like to auto populate the 'Employee Number' (emp_number) field based on the person...
Hi All,I am getting an issue while submitting the record producer and approving the request. It is stuck on running transaction. I have on Geneva Patch 7.See the screenshot below:Please suggest how to get out of it.Thanks,Shamma
Hi all,I am having a strange issue where I cannot see the variables on catalog tasks.I have configured the following:Added the variable editor to the task form.2. Added the variables that I want to display on the Catalog Task in the workflow.3. Set t...
Hello community,I will like help with a request I have been assigned to. I have created a catalog item request. One of the variables is "who is submitting this request"? I want it to auto populate with the current user. I don't know what script to us...
Hello everyone, In the service catalog, when clicking in the date/time field, the calendar picker appears at the top of the page instead of underneath the field as it should. (screen shot attached). Users have to scroll up to the top of the page when...
We are using domain separated environment, and facing issue with the display of the sub categories. Subcategories disappear from certain domains and are visible on some other domains.Any idea what causes this?
Hello Community,I was wondering if there was a way of copying related CI items from one CI to another. i.e.Take CI related items from one CI:and copy it to another CI:I would hate to have to replicate these relationships manually:Thanks for your help...
I have a request for software service catalog offering. How do I get the total amount to show up on shopping cart? For example, if a user selects Adobe Pro and Photoshop I want the total price to show up on the cart.
Hello,Can someone tell me how to use an existing transform map on a new import table? I have a set of data that I need to import, after loading data I don't have an option to use an existing transforming map but rather I'm asked to create a new map?I...
Helsinki and Service Portal Users,It's extremely disappointing to see that simple UI policies in the Service Catalog are not functioning as expected in the Service Portal. The UI Policy Actions I'm using are to simply make variables visible and manda...
Hi,We have a requirement to post one single article to multiple knowledge base.- Does anyone have achieved this? - And what issues/challenges have you encountered?ThanksMarc.
Hi All,I have a requirement that if user click on Delete button on shopping cart page, then it should restrict to delete and print a info message on it.So for this i have written a Before Delete Business Rule and it is restricting user to delete cata...
Is there anyone worked on ServiceNow Express conversion to ServiceNow Enterprise?I want to know the system administrator work involved int his process.Your help is appreciated