How to create a 6 Parallel tasks ?
How to create parallel tasks in workflows?
Forum Posts
Contract Approval Workflow
Hi, The below one is Contract Form: The below one is Workflow for Contract Approvals. When Contract is Submitted(By default status is draft after submitting the contract status changes to Under Review) then Approver got the notification...
Enhanced Html and CSS for Knowledge Article
Hello, I have a lot of word docs to set as Knowledge articles into service now. They have advanced layout i cannot repoduce. As a wordpress user, it would be no problem using a good html editor and custom CSS. And provide easily this kind of alert ...
What would prevent a field from showing as a Group By on a report?
I'm doing a very basic report for the Incident table on a custom field u_department that pulls from the Department table.On my list report under Group By, I cannot select Department. It's there as an available column in the report but it doesn't let ...
Resolved! How to add mail script to email template
Hi. I suspect this may be super simple. I'd like to test the mail script '${mail_script:requested_items_summary_with_options}' However, I'd like it to be part of or in addition to the email template 'request.itil.approve.role' What would be the best ...
Mail script notification that includes variables not working in London release
When a catalog task email notification is triggered it sends notification that includes all the variables from the item form. This has been working fine for years but now on London release when the notification is triggered it only grabs one variable...
Backup / Restore a table
This is not about CMDB but any Platform table, scoped or global. In our environment we have situations when we need to do a bulk update on all table records.For this reason to have actions 'Backup to XML'/'Restore from XML' would be great.Export do...
Resolved! Is it possible to create a link to a local exe file ?
Hello Together, i´am creating at the moment some Konwledge Base Articles in our Environment, and i´m playing now with linking. I want to create a link in my Knowledgebase Article Text to an Exe File , which is located at every users computer in our...
Resolved! Need to remove back button only for incident form
I have a requirement asking for hiding the back button on incident form. We want to restrict this only to Incident form. Please suggest if there is any possibility.Thanks in Advance:)
Is it possible to duplicate a Knowledge Base?
One my customers would like to split their knowledge base into two knowledge bases; however they have an extensive list of Categories and subCategories that are assigned to the articles. They do not want to recreate all the Categories and subCategori...
Knowledge Article Templates Aren't Working
We upgraded to London a few weeks ago (skipped Kingston). We've been using knowledge extensively, so all the plugins are already active. In my personal dev instance I had already customized and activated the templates and played around with them, b...
Resolved! What the relation type "DR provided for::Provides DR for" stands for?
Hello I'm new on the CMDB and I will implement it from scratch. Navigating on the CI class manager, I saw a suggested relationship named "DR provided by" but I don't know what it meas and what is it for? I appreciate your help in advance
MID Server Issue
Hi, Mid server is not executing ecc queue output records. ECC queue records are in stuck in ready state. MID Server is Up state. Checked mid server logs only heart beat probe is executed. There are no logs related to other queue records. Please help ...
Is there an easy way to set the URL for a survey?
I created a new survey for Work Orders (we are using CSM with Field Services). The survey link likes to default into the typical SN framed site. I need to direct it back to the CSM portal but not sure where this is configured. Looking at the email ...
AngularJS Material in widget
I want to use the AngularJS Material in my service portal widget." Could someone guide to use the AngularJS Material tag like "<md-button>" and "<md-datepicker>" in service portal widget?
