Hello, I have a lot of word docs to set as Knowledge articles into service now. They have advanced layout i cannot repoduce. As a wordpress user, it would be no problem using a good html editor and custom CSS. And provide easily this kind of alert ...
I'm doing a very basic report for the Incident table on a custom field u_department that pulls from the Department table.On my list report under Group By, I cannot select Department. It's there as an available column in the report but it doesn't let ...
Hi. I suspect this may be super simple. I'd like to test the mail script '${mail_script:requested_items_summary_with_options}' However, I'd like it to be part of or in addition to the email template 'request.itil.approve.role' What would be the best ...
This is not about CMDB but any Platform table, scoped or global. In our environment we have situations when we need to do a bulk update on all table records.For this reason to have actions 'Backup to XML'/'Restore from XML' would be great.Export do...
Hello Together, i´am creating at the moment some Konwledge Base Articles in our Environment, and i´m playing now with linking. I want to create a link in my Knowledgebase Article Text to an Exe File , which is located at every users computer in our...
I have a requirement asking for hiding the back button on incident form. We want to restrict this only to Incident form. Please suggest if there is any possibility.Thanks in Advance:)
One my customers would like to split their knowledge base into two knowledge bases; however they have an extensive list of Categories and subCategories that are assigned to the articles. They do not want to recreate all the Categories and subCategori...
We upgraded to London a few weeks ago (skipped Kingston). We've been using knowledge extensively, so all the plugins are already active. In my personal dev instance I had already customized and activated the templates and played around with them, b...
Hello I'm new on the CMDB and I will implement it from scratch. Navigating on the CI class manager, I saw a suggested relationship named "DR provided by" but I don't know what it meas and what is it for? I appreciate your help in advance
Hi, Mid server is not executing ecc queue output records. ECC queue records are in stuck in ready state. MID Server is Up state. Checked mid server logs only heart beat probe is executed. There are no logs related to other queue records. Please help ...
I created a new survey for Work Orders (we are using CSM with Field Services). The survey link likes to default into the typical SN framed site. I need to direct it back to the CSM portal but not sure where this is configured. Looking at the email ...
I want to use the AngularJS Material in my service portal widget." Could someone guide to use the AngularJS Material tag like "<md-button>" and "<md-datepicker>" in service portal widget?
Hi to everyone...just a little doubt about SLA, workflow and dot-walking: I have a SLA with his workflow with notification at 50% and 75%, for the notification at 100% I have a "If" condition which "yes" brings to a notification and "n"o brings to an...
I have created a new non-extended custom table and have an inbound action. The inbound action is supposed to create a new record (which it does). The issue is the target on the email record is broken. It's not empty but when you click on it you can't...
Just as the title suggests I am having issues setting up access to the sys_journal_field table for an API user. Is there a specific role other than 'admin' that can be used to access this API table? I've also tried to set up an ACL to this record b...
