Hello. I am attempting to bring a retired article out of its retirement. It was previously in the published state, and the author accidentally hit the "retire" button. In reviewing the article's properties, the state is "Retired (in progr...
Created a service catalog item, with multiple variables.Created a workflow with a notification activity that sends email upon form submission.Used variables from the catalog item in the notification (advance, message) field via ${current.variables.va...
Hello,The special instructions field on request form gets updated with the value that is filled in the special instructions field on the cart preview screen. I want to know what's behind this. Please share any kind of information you know about this....
I wanted to add a contexual search for a short description field. Can any one help me how to do that?
I have an e-mail script (which I originally got from a post here and modified - thank you SN community!) that I use to print the true / not empty variables of request items in various e-mails. It works beautifully, but I'd like to modify it to be use...
How to add attribute "ref_ac_columns_search=true" for catalog item variable(sys_user reference).
I have discovered that some transform maps have been creating new OS choices for cmdb_ci_computer or tables extended from computer.I have figured out a way to prevent this going forward, using by WindowsOSNameHelper().formatWindowsOSName(source.u_ope...
How to insert a Terms & Conditions PDF in to my Catalog item with Name & Signature & I accpet Button as 3 variables based on the Slection of Country as Check Box.
I have enabled the New Call feature in ServiceNow (Fuji) and have an inbound action that pulls emails into the system into a new call and then I choose if it's a request or an incident. If I chose request then it will be one catalog item called Qui...
Is there a way to allow users or groups the ability to see and approve/reject service catalog requests without giving them the ITIL role?I have created a workflow on the sc_req_item table that seeks approval by the requesting user's manager and when ...
Hello,I am looking for a way to have a Parent/Child relationship on a Catalog Task which is associated with my RITMs. I looked around "Configure Related Lists" on the Task form but I was not able to find anything that would help here. Am I overlookin...
I just realized that KB owners and KB managers can publish articles or change the workflow of articles submitted on Knowledge Base they don't own or manage, say:Knowledge Base - HROwner: HR DirectorManager: HR ManagerWorkflow: Approval PublishKnowled...
I have a record producer where Department , CostCenter is added. CostCenter is dependent on Department. All these values lies in cmn_department table.i added a Catalog Client script to pickup the values But it shows sys_id instead of values since Cos...
I've been running live in ServiceNow (Geneva) for a few months now. One major mistake I made in the very beginning was that my Catalog Items are not recording a Configuration Item on the RITMs. Obviously this is a major problem when it comes to repor...
Right now, I have a script that auto-populates the short description in the Requester Information, with what it inputs in the Server Name variable as shown in the attached image. The problem is, it only pulls the short description and doesn't add the...
