We are extensively using knowledge bases on our ServiceNow instance, and statistics on the usage of the knowledge articles are essential for improvements on the content. One of the statistics that we use is the number of views per knowledge article.T...
Hi, Is there a way to preserve html tags in a string when processing a business rule? I have a business rule with the variable below. Formatted_Text = "<p>something..</p><p>something...</p>" When the business rule processes, I see the output as f...
Hi, I have an outbound REST API that needs a text to be formatted as follows because the target system needs html formatted text. This is an enhancement for xyz<br/> Process xyz is carried out manually<br/> Please automate xyz<br/> In my busines...
Would anyone be able to answer the following questions I have on Journal fields? This is my first post to the community so apologies if it's a one question per thread. Is there any performance impact to ServiceNow when more fields are configured to ...
Hi, I have added the 'count' widget to my new portal which I have created using Service Portal Designer. I am attempting to set up a dashboard/homepage which will show the statistics of the usage of the portal. I do not know how to show this informa...
We are building in an assessment for certain Requested Items and when those RITMs are created, an Assessible Record is being created. However this does not automatically add any of the Metric Categories to this record automatically which prevents th...
I have a field that when I click it, I only want to see certain options dependant on if another field is populated or not. If it is populated, I want to use the populated data to determine what is going to happen with my first field. That's the overv...
Viewing the "CMDB Dashboard - CMDB View" I found the "Duplicate CIs" report a question got to me: How does ServiceNow calculate the CI as a duplicate and where can I modify this? In the report I can see "Metric is Duplicate", but what is a duplicate ...
Hello, We are looking to export the form view of multiple records at the same time into a single or combined PDF file. For example when you open a single incident record, we can 'Export to PDF' the form view of the record. But we are looking to expo...
I am trying to restrict access to Catalog Item Variables by role. The variables should always be available when the user is submitting via Service Catalog. Once submitted the values of catalog variables should be restricted (RITM, SCTASK, and repor...
Hi, I am enabling password reset application in London version and have below questions on enrollment. We would like to use google authentiator for two factor authentication. It works perfectly fine if user go to servicenow and enroll himself to Goog...
Could not see this covered anywhere else.Why is it that when a copy is taken of the OOTB Service Portal index page (using the Clone Page UI action), when previewed and the language is changed, a lot of the widgets do not translate.E.g Taking a clone ...
I'm trying to build a custom PowerShell activity that will run Invoke-RestMethod against my instance to pull an attachment to the MID server. I have a service account built in ServiceNow with permissions to do this. When I run my PowerShell script on...
How to enable or disable column search option for fields in list. e.g. watchlist ( glide_list ) fields are disabled for search by default in list.Is there any property to disable specific field type. e,g, we would like to hide search on user_image fi...
I have a manager who wants to be able to add tasks to a Guided VTB that is using Catalog Tasks. He is currently an itil user and I could give him the role of task_editor to accomplish this, but the description of that role makes me nervous. "Can edit...
