Resolved! Change the font size for a record producer questions
Hi GuysIs there any way I can change the font size of the questions of the record producers, like the multiple questions?Regards
Forum Posts
CMDB application dependency layout
I am currently building a CMDB primarily focused on assets in the form of application services. As far as the structure is concerned, I am struggling with determining how the application service and its dependencies should be laid out. Currently, I...
Contextual search result display on Record producer
Hi guys,May you can give me some advice. I have a record producer, with a Short description field, then some another (5-6) variables below, I use 1 column layout.First, I do not want the knowledge result at the end of the form, so I moved context mac...
Resolved! Price in catalog item is always zero
I have a Catalog item when I try to set it's price under Maintain items, it doesn't reflect once I open the catalog item. The price always shows zero. Thoughts?
Using HTML in Service Catalog Category Description Field
I am trying to set up some short bullet lists within each category description field under the Service Catalog. My issue is it displays any HTML tag as plain text. From what I have found, ServiceNow doesn't support HTML in this field. Is there anyone...
Tree Picker on List Collector
Hi !I've a question. I've actually an item with a variable of type "List Collector", which references a table. I use a list collector because I need to pick one or various records. I've added on the variable the attribute "glide_list" to make the var...
Catalog Task, variable change value not captured in workflow
Hi, I have some problem with Catalog Task.I have a variable test from a catalog item where I passed it to the catalog task.When I changed the value of test, it reflects in the requested item that it has been changed.But in the workflow, I doesn't cap...
Resolved! How do I lock down certain users from viewing KB articles?
I have tried adding ACLs to every single table with "knowledge" in the name but to no avail. Basically, what I am trying to prevent is when certain users click on the KB icon, they can then click "Home" and get a full list of available KB articles....
If catalog item has user or group as approver, ask them to approve, if not, create request and item already approved
I am stuck in a issue that seems or should be simple, but I can ´t figure out so far.When I design a Catalog Item, there are two related lists, "Approved By" which I understand is meant to set a specific user as default approver to this Catalog Item ...
Reading a List of Servers from Excel Spreadsheet
Hello Everybody,How could I read the list of servers from the attached excel spreadsheet and add it to the (affected ci table available as a related list in change), the intent is to bulk upload the data of affected CI's from a spread sheet --> verif...
Resolved! ClientScript stopped working
We have a client script which removes few options from a select box variable.This used to work perfectly fine on my catalog item.But today I exposed it to run on my fulfilment task form, and the same script is not working.How do I make g_form.removeO...
Resolved! UI Policy not working for variable set
Hi all,I have created some catalog items. Since Most of them use the same variables , I have created a variable set. I want to hide a field for some of these items so I created a UI Policy on a variable set and in the catalog conditions I have mentio...
how to change the compose email to auto fill the to field instead of the CC field?
I cannot figure out how to change the compose email to auto fill the to field instead of the CC field?
Resolved! Help!!!Reference icon viewable for readonly field
HI ,requirement says, user can view Requested item reference icon on catalog task form. But field should be readonly. Any suggestion please thanks
Resolved! How to pass catalog item variables to email notification
Hi all,I have a multiple choice variable named dual_monitor on a catalog item. It has two values yes and no. Also, It is part of a variable set. Once the user submits the order an event is fired which will send email notification to the approver to...
