How do you remove a plug-in that is installed?

Juggernaut
Kilo Contributor

‎05-22-2022 12:20 PM

I have installed the Managed Documents Plug-in and now want to remove this plug-in from the instance.

How do you remove a plug-in that is installed?

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2 REPLIES 2

Community Alums
Not applicable

‎05-22-2022 12:32 PM

Hi, 

You can't uninstall a plugin on an instance once it's installed. 

The only way to remove it from a sub-production instance is to clone your production instance over it. 

Here's the support article for your reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0856254

Mike

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Hitoshi Ozawa
Giga Sage
Giga Sage

‎05-22-2022 11:30 PM

Hi,

As Mike replied and as it written in the following Now Support page, it's not possible to uninstall, disabled or deactivated a plugin.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0716414#:~:text=Note%3A%20Aft...

Some plugin, however, can be rolled back

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/table-admi...

If the plugin is not required, hide the functionality by restricting access.

https://docs.servicenow.com/bundle/sandiego-application-development/page/build/applications/task/ena...