Resolved! Welcome.do
I wanted to know which part of the Script Includes - SPEntryPage do I configure if i wanted end users to be redirected to the new Service Portal when trying to access the UI16
Forum Posts
Adresses of data centers
We support a financial institution and our instance is hosted in San Jose and Miami, but I am being asked by the financial institution to provide the data center address.Where are the data centers in Miami and San Jose? What are the street addresses?
How can the InstanceID be determined and set for a copied Instance
We are creating a new on-premise ServiceNow Instance by copying an existing instance. How do we determine (and set) a new InstanceId for the copy, so that the InstanceId is different from the original?
Resolved! Where do System Settings data get saved?
Hi Guys,Does anybody know where these details are saved? Thought they are stored in sys_user_preference but apparently they are not.Regards,Mussie
Sharing Knowledge Articles Across multiple KBs
We just migrated to Helsink and I am now creating multiple knowledge bases. Is there a way I can share one Knowledge Article across multiple Knowledge Bases. I do not want to create duplicate articles, nor do I want to give users access that they do ...
Resolved! Difference between ESS and service portal
Hi all,I try to find the difference between ESS (employee self service portal) and service portal. They don't look the same but they share same principles.Does anybody can tell me the diference between those two portals. And finally if its possible...
How do I set assignment group for a catalog task in the workflow?
I have a requested item for application access that I want to automatically assign to the correct assignment group. There are 50+ possible applications, so I created a separate lookup table (u_security_request) with the fields u_security_request_a...
Resolved! Who can view Feedback replies?
Hi all,We've done a fair amount of customization to the Knowledge Base application, and I need some outside verification of behavior I'm seeing with knowledge Feedback: should end users having the OOB 'itil' and 'knowledge' roles be able to see repli...
SMS and SMTP addresses with port numbers
Hi,We have the following requirements:1. Configure SMS notifications (without Notify)The customer has their own SMS gateway available, but only on-premise. To get around this problem, we have successfully set up a VPN to reach the SMS gateway. Howeve...
Resolved! onSubmit Catalog Client script not working in Service portal
Hi,There is a field "App Code" in one of the catalog items which has a validation to check if the user is entering already existing app code, in case he is entering the existing one it should alert "Requested app code already exists choose a differ...
Function within Script Include is not working
Hello All,I know this is very simple code in server side script but why it is not working I am very amaze.. .gs.print('I am running '+ this._gettest('da','Hello Sir')); function _gettest(target,query) { gs.print(target + query);}Thanks all !!Regard...
Using Last Run Date time?
Hi,We are currently importing around 75k server records on a daily basis using two JDBC data sources. These data sources utilize one import set table and one transform map. The transforms take over 3 hours per data source to run, however we do run ...
Resolved! Approvers for knowledge article
hi Guys,please respond my queries below, "How to get a report for a Knowledge Articles that an authored but are not published I am wanting to know what is holding them up from being published but listing the folk you have been requested to authorize ...
Resolved! UI Scripts not injected in some pages
Hi,I created a simple UI Script which is supposed to attach listener on window object. I marked this script as Active and Global.But in some instances of ServiceNow this script is not injected into pages. By injection I mean that this script is not a...
