Resolved! Same article available to multiple knowledge base
Hi,We have a requirement to post one single article to multiple knowledge base.- Does anyone have achieved this? - And what issues/challenges have you encountered?ThanksMarc.
Forum Posts
Before Delete Business Rule
Hi All,I have a requirement that if user click on Delete button on shopping cart page, then it should restrict to delete and print a info message on it.So for this i have written a Before Delete Business Rule and it is restricting user to delete cata...
ServiceNow Express conversion to ServiceNow Enterprise
Is there anyone worked on ServiceNow Express conversion to ServiceNow Enterprise?I want to know the system administrator work involved int his process.Your help is appreciated
Keeping knowledge up to date
Hi Everyone,My knowledge site has plenty of knowledge articles. To help ensure the knowledge stays fresh, we have implemented a strategy where each document is reviewed by the owner once a year.On paper this looks great. In practice however, it's s...
Resolved! Display Field Message
I want to display a message when the user selects I am not sure. Currently the message displays no matter which choice is madeI am not sure how to select the choice that I want so that the message populates. This is the script that I am usingfunction...
Resolved! Catalog UI Policy Builder - Skipped Item
We had a catalog item which worked fine in Eureka but post Geneva upgrade has failed. The catalog item essentially evaluates options from a table and popluates the drop down based on availability of equipment. It is a checkbox which then displays a d...
Server ip address in cmdb
Hello,What would be the best practice to store multiple IP addresses for Servers in servicenow.We don't have discovery. Server Data has been maintained manually by class owners.We are loading the last piece of server data outside servicenow. These se...
Resolved! Prices not updating in cart for Lookup variables
I think this may be a bug but wanted to check with other community members to see if anyone else is experiencing this. We're using Lookup varibles (both Select and Multiple Choice) and have defined prices for the options. The prices do display proper...
Resolved! What does' sys_idIN' mean when used in a query? Eg : 'active=true^sys_idIN' + function( )
I'm trying to figure out a script which has the syntax mentioned in the question, that is 'active=true^sys_idIN' + function( ). Can someone explain to me what does sys_idIN do here? Does it simply include the sys_id passes to the query as one of the ...
Resolved! Redirection to CMS site depending on the type of user
Hello Everyone,We have couple of sites in our instance & its SAML 2.0 configured.Which is the best method to redirect the user depending on the employee type? Thanks,Abhinandan
Normalization
Hi AllI want to normalise the model id field of CI. But since it is a reference field , it says to normalise in the base table.When discovery is running it is feeding the model id field and this in return creates a Model if not existing in model tabl...
Is there a way to clear the shopping cart if the user navigates away from the cart.
We currently have issues when users do not complete the checkout process in the shopping cart and navigate away for the shopping cart. They then return to the order guide and begin to place a new order. When they proceed to the checkout for the n...
Resolved! Need to kill process on dev instance
Hi there ServiceNow Gurus!This is my first post on any ServiceNOW community forum, so please be gentle. I am a n00b. As my first post will demonstrate definitively Here's my problem.I have written some very exciting Script Includes that do lots of wo...
How can I "Un-Retire" a retired article?
Hello. I am attempting to bring a retired article out of its retirement. It was previously in the published state, and the author accidentally hit the "retire" button. In reviewing the article's properties, the state is "Retired (in progr...
Run workflow from Order Guide not working
I have a new hire order guide that needs to be approved at the REQ level. I have created and attached a workflow on the sc_request level with a workflow property condition to run this workflow if Order Guide is New Hire. Unfortunately this workflow i...
