I am working on several Service Catalog updates, and I'd like to use as many of the images that appear to have been designed by Service Now as possible to keep the look consistent. I've searched through the image library and can find quite a few that...
We want to upload Recovery Procedures to KB using Managed Documents, but it doesn't appear to give the same options as a regular KB article. The process we need to follow is to have all our Batch Recovery Procedures in Managed Documents create a KB a...
List all out of box permissions/roles in servicenow along with their significances.Like in BMC Remedy, we used to have Incident user who can submit/view/create Incidents and update only his support group incidents. Like this...
Hello,Does anyone know how to resize the html field editor? been trying the + & - buttons but it doesn't seem to save it?HTML Variable Saved:How it appears on the Service Catalog:A lot of white spaceAny help would be much appreciated.
HiA client of mine requires information on their SQL Server installations to be gathered and then reported on in a particular manner. Discovery was set up and is collecting all the information they need into various parts of the CMDB but they now nee...
Hello all,We are delving into Surveys for the first time and I have a question about the 'Average Rating' on the scorecard. I expected the 'Average Rating' to be an average of all responses to the indicated category but it appears to show some sort o...
Hi.My customer has a form that asks a set of questions.They have the ability (in the form) to set what they want the short description of one of the tasks in the workflow to be (it's one of the form fields they fill in)The variable is simply called T...
I'm trying to query a large Oracle database using the Use last run datetime: function to get incremental data. The problem I have is that if I manually populate the Last Run datetime field with "to_date('2011-11-02','yyyy-mm-dd')" then the query work...
ServiceNow's backend infrastructure uses a load balanced cluster of "nodes" (JVMs) to scale application processing. For the ServiceNow administrator one thing that can be a bit challenging is to understand the status of all the nodes in their cluster...
Hello, There is a button "Manage Attachments" that shows up on all forms by default. How can we remove this button from forms? We don't want to accept attachments on forms unless it is a specific use case.
Hey Everybody!I'm trying to make a straightforward list report that shows all open catalog tasks with a filter of the specific ITEM they were generated by. For example, a single report that would show me all the various open catalog tasks under the "...
Hi,I'm trying to pass over Catalog Variables from a Record Producer to show in the 'Notes' in the Incident.Just like these posts https://community.servicenow.com/thread/156305 and https://community.servicenow.com/thread/149636I've added the below scr...
In Geneva, I was hoping to enable a user that is on a CI form like application to see the 'related' knowledge articles via a related lists AND have the ability to add new knowledge articles from the CI form. Basically, adding the new button in the ...
I have a use case to make it so some knowledge articles are public and can be viewed by unauthenticated users while other articles could be visible to authenticated users who have no roles. I have found that if I give the article no roles or the publ...
Just curious if anybody out there has used any type of custom field solely for the purpose of storing comma separated keywords in the Service Catalog? For example, when searching our Service Catalog, we want our ActiveSync Access form to appear as a ...
