How many Security Keys (YubiKeys) can I link to my account?

[Damian14]

Hi,

I get an error when I try to setup a second key.  I would like at least 2 keys linked to my account. 

• Here is the link in the screenshot. Web Authentication: An API for accessing Public Key Credentials - Level 2 (w3.org)
• Google allows me to associate 25 hardware keys to one account. But I have run into situations where some providers only allow 1 key per account.

[Yousaf]

Hi,

This is the resolution I found for thsi kind of error can you please try.

Resolution

The answer or the steps taken to resolve the issue.

Please check whether your yubikey is compatible with the browser

You can try to verify the key from yubico website: https://www.yubico.com/genuine
Check this article from yubico to confirm whether your device is Genuine
https://support.yubico.com/hc/en-us/articles/360013723419-How-to-Confirm-Your-Yubico-Device-is-Genui...


Mark Correct or Helpful if it helps.

[Damian14]

Hi,

Thank you for your reply. I did double check and the keys are genuine.

I am able to duplicate the error on Edge and Chrome as well. 

I will ask a few SN friends to register two or more keys to see if its working in general. 

Thanks

[Yousaf]

Ok Good.

If you find a solution make sure to post here and correct your answer to close the thread it will help people looking for same query

[Damian14 · Accepted solution]

I was unable to find the information via documentation. But I did ask a ServiceNow Senior Advisory Solution Consultant and they explained that ServiceNow only allows you to register one security key per account. 

I will submit a feature request suggesting ServiceNow allow more keys to be registered.