How to activate Knowledge Flagging

[michaelrfisher]

We are currently running Geneva, on track to upgrade to Helsinki in a few weeks. In both platforms, I have been unable to get visibility to the Knowledge Flagging feature that is apparently supposed to be a native feature of SN Knowledge. The info pages talk about clicking the Flag Article link in the article header...but I don't see this link, either in Geneva or Helsinki. And there is nothing I can find in the Properties that talks about switching flagging on or off.

I am missing something, and once again the SN documentation isn't helping me. Any ideas?

[Deepak Kumar5]

Check for the property -glide.knowman.show_rating_options

http://wiki.servicenow.com/index.php?title=Configuring_Knowledge_Properties#Article_View_Properties

[michaelrfisher]

That property is switched on.

I also note that the page you linked to appears to be for pre-Geneva versions, we are on Geneva and headed to Fuji.

I have said Yes to all the ratings available - 5-star ratings, Yes/No "Was this helpful?". I have appropriate roles populated into visibility for the above two and the Knowledge Flagging, but it is still not showing up in my articles when displayed.

[Deepak Kumar5]

Check for the property in "sys_properties" -- glide.knowman.show_flag

create this one if missing and set value 'true'

[dants]

Hi Michael,

Did you resolve this? I'm seeing the same behavior this morning despite seemingly having the properties correctly set as specified by the documentation