I have an action that creates a payload using 5 payload builder steps The last step, number 6 uses the payload generated in step 2 as the value on one of the name pairs. The output looks fine, until tested, where it shows that the value of that pay...
Hi All,We have done the Sentinel to ServiceNow bidirectional Integration but while updating the worknotes in Incident from Sentinel it is coming in but in HTML format but I want it to be update as plain text. Please help me to resolve the issue. Than...
Hi folks,I've been looking for a good while at the best way to do this.So far I can paste my own CSS, using the code view, and it works great, but ideally I'd like to be able to reference one style sheet from all knowledge pages to make universal cha...
I have a lifecycle event with multiple activity sets. One of the activity set has a conditional trigger. I don't want to wait for the 4 hour evaluation interval (SN default) to trigger this activity set. I tried using the SN provided alternate soluti...
Hi, I am working on creating a meeting invite using the Microsoft Teams "Create Meeting" action. I need assistance with filling in the details. If anyone can provide KB articles or any useful documentation, it would be greatly appreciated.Thanks.
Catalog UI Policies in ServiceNow are a powerful tool for enhancing the user experience and ensuring accurate data collection in service catalog forms. By enabling dynamic control over form fields, UI policies allow administrators to create more inte...
Something has always bugged me about custom scoped applications and was hoping to see if any others have ideas on how to overcome this scenario. It's concerning group management. While application logic is often scoped, groups are considered "glo...
When attempting to convert a string in this format 'MM/dd/yy HH:mm:ss' to 'yyyy-MM-dd HH:mm:ss' setDisplayValue does not return the proper year. Example:Original: 01/02/25 10:50:40Returns: 0025-01-02 15:50:40
Hi All, Can we configure search resource context properties for workspace. Is it possible to apply search restriction for different workspace with the corresponding knowledge base. I want to restrict the search results to a specific set of knowledge ...
Hello, community!I need some help with notifications.I'm having a problem with the following:- I have a button (UI Action) that allows me to clone a RITM, making the clone identical to the original one- When any RITM is created, a creation notificati...
I've installed San Diego on our Dev instance (upgraded from Rome) and activated the Next Experience. I am trying to get ServiceNow to send users to the default landing page, but it is sending to the dashboards overview page by default. I have gone i...
Hi, I want to copy a catalog item but there is no Copy button but has Insert button on Catalog Item form as stated in following document:https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/service-catalog-management/task/t_...
I'm looking at turning on AI Search for my instance, so I have been playing around with it in a sub-PROD environment. So far, it seems to be working well! I know that people will expect Interactions to be searchable, so I added them to the index. I a...
In this article, I will be discussing Seven (7) Best Practices for User and Group Management for Platform Administrators. As a ServiceNow platform administrator, effective management of users and groups is a critical responsibility. Properly managing...
Hi! I have a custom table that contains records for repair requests. Using a business rule, I had made A Before Query rule that only displays records made by the currently logged in user with this script: (function executeRule(current, previous /*nu...
