How to add cc'ed users in Watch list using inbound actions

[SM_L]

Dear All,

I've an requirement to add cc'ed users in email to watch list using inbound actions. it's working for me when i add a single user in cc, but if i had multiple users like 5 and all its not working.

Can someone help me on this. below is the code 

var userArray = [];
var copied = email.copied.split(',');
for (var i = 0; i < copied.length; i++) {
    gs.info("CC'ed email Address " + copied);
    var contact = new GlideRecord("sys_user");
    contact.addQuery('email', copied);
    contact.query();

    if (contact.next()) {
        userArray.push(contact.getUniqueValue().toString());
    }
    //current.internal_user = contact.getValue("sys_id");test
    current.short_description = email.subject;
    current.description = email.body_text;
    current.contact_type = "email";
    current.assigned_to = email.copied;
    current.watch_list = userArray.toString();
    current.insert();
}

Regards,

Suvarna

[Murthy Ch]

hi @Suvarna

Try this:

var userArray = [];
var copied = email.copied.toString().split(',');  //changed here
for (var i = 0; i < copied.length; i++) {
    gs.info("CC'ed email Address " + copied);
    var contact = new GlideRecord("sys_user");
    contact.addQuery('email', copied[i]); //changed here
    contact.query();
    if (contact.next()) {
        userArray.push(contact.getUniqueValue().toString());
    }
}
    //current.internal_user = contact.getValue("sys_id");test
    current.short_description = email.subject;
    current.description = email.body_text;
    current.contact_type = "email";
    current.assigned_to = email.copied;
    current.watch_list = userArray.toString();
    current.insert();

Thanks,

Murthy

[SM_L]

Hello Murthy,

It's only copying my name , but in cc i've added other 2 people name and its not populated in watch list.

 

Regards,

Suvarna