How to Add Comment to Jira when Additional Comments posted?

Kevin McGartlan
Tera Contributor

‎03-12-2020 11:06 AM

Hello, 

I'm building an integration between our ServiceNow system to a clients Jira system. We are triggering our Flow in Flow Designer whenever an Incident is created or updated. We then create an issue in Jira and would like to pass any comments from our ServiceNow incident's Additional Comment or Work Note fields into the Jira Issue as a Comment. Is there any way to do that OOB? I don't see any actions or flow logic steps that I can trigger based on when the Additional Comment or Work Note field changes. 

Thank you! 

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Ashutosh Munot1
Kilo Patron
Kilo Patron

‎03-12-2020 11:40 AM

HI,

You can have a flow which triggers on record update and use REST API available for jira to update comments.


We are using JIRA REST API to update stuff in jira.

 

Below is the link for API information:

https://developer.atlassian.com/server/jira/platform/updating-an-issue-via-the-jira-rest-apis-684860...

 

Thanks,
Ashutosh