how to create a new state
How to you create a new state
Forum Posts
Agent Workspace - where is the Needs Attention widget pulling from?
On the Agent Workspace for CSM there is a widget named Needs Attention (first screen shot). When I click into it it shows the filter to look at action_status == 4 but I can't find action_status on the Case form or anywhere in the dictionary. When I c...
Customize itil role.
Hi, community I need a group of users to be able to resolve incidents but I don't want them to have access to everything itil role offers. Would it be possible to do this?
Resolved! Hi all ,How to use Get reference in onload service catalog client script ..Please help
g_form.getReference();
Resolved! How to center a button in a container in UI Builder?
I have some buttons that do a number of things to navigate users to different pages in our landing page. I can't seem to figure out the css to center my buttons in their containers and am hoping it's something simple that I'm missing. If anyone has a...
SPEntryPage script include question
Fellow community members, I have a customer that has an interesting scenario we have been trying to solve with new users being added into ServiceNow. There are three types of users this instance will have; an employee, a customer and a consumer. Th...
Resolved! How do I populate a field with an Existing DateTime field in Flow Designer
So I have this issue where I want my Resolved_at datetime field equal my Closed_at date time field. Closed_at is always populated. my script is var cldt = new GlideDateTime(closed_at); return cldt; but getting an error Error: "closed_at" is no...
How to add subcategory in catalog item form
How to add subcategory when I m right clicking on category label it doesn't show configure choices so how to add?
What is mean by free form in data type under variables in catalog item form
What is freeform here
Duration field formatted
It's any way to customize the appearance of glide_duration field type?.By default it display as label only Days and Hours.It's any way to display "Minutes" or "Min" as well?.Thank you.
Resolved! Execute operation on API 'GlideRecord.update' from scope 'CSM Workspace' was denied. The application 'CSM Workspace' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.
Hi, I created a business rule in "customer_contact" table with csm_workspace as scoped application. I am getting this error as below Execute operation on API 'GlideRecord.update' from scope 'CSM Workspace' was denied. The application 'CSM Workspace'...
What is the best way to give ALL users a role by default.
We need to give all existing and new users a role and I'm trying to figure out if there is a way to do that besides manually adding it to each user.
Defaulting all search functions to "contains" possible?
Currently when searching anything (in list search, list collectors in catalog items etc.) the default operator is "Starts with..".Is it possible to change it to "Contains..", without having to put asterix in front of the search term? In our view, tha...
how to get record's Activities's value
I want to get the value of the red line in the picture,I don't even know which field he is This is the record of the sysapproval table look forward to your help,Thank you.
Resolved! Email header "X-ServiceNow..."
Hello,We noticed that in the header of outbound emails we have the following headers:X-ServiceNow-Source: Notification-***SYS_ID***X-ServiceNow-SysEmail-Version: 2What's the purpose of these headers?Is there a way to remove them?I searched in the Doc...
