Hi All, Just wanted to know what all ServiceNow modules and applications do need 'itil' role in ServiceNow? We have developed one scoped application and is available on serviceNow store for download free of cost. This application has some features ar...
Hi Community, I had a knowledge article, i have submitted it for revision and it is in build state now. The first one is in build and second one is in publish state(PIC ABOVE). But when i am searching it in global search with the article number then...
Hello Experts, We need to integrate ServiceNow with Azure Active Directory using MIDServer. Can anyone suggest any document to refer please. Many Thanks
Hi All, We have a Survey form and a Question which has Yes/No as choices. We would like to show a pop up message when a 'No' is selected. Please let me know how to achieve this.. Thanks in Advance.
We're using the agent workspace for CSM and created a many-to-many table to allow cases to be related to cases. This was added as a related list and an 'Add' button created to allow cases to be linked - this part works find. Two issues remain however...
I'm trying to utilize the User Criteria Loader API to identify the User Criteria associated with a particular user. https://developer.servicenow.com/app.do#!/api_doc?v=london&id=UCLS-getAllUserCriteria I am able to use the function "getAllUserCriteri...
My use case is pretty much what this user ran into, being able to cancel a flow when a record state changes. https://community.servicenow.com/community?id=community_article&sys_id=ef133788db3af780190dfb2439961959 However, the kind and helpful folks...
I'm having problems getting a couple variables from an RITM copied into a change task.I've built a workflow that creates a task after someone requests something. So the person that's responsible for working on the task doesn't have to go into the R...
Hi All, I have a requirement of setting up a value on the notification subject line with Capitalization. Example: Case number Status Changed to [State] When I am trying to fetch the value of the State field using ${state}, i am getting the field val...
I have a user, just one user, that is encountering this error when she goes to Problems > My Groups Open, "Sorry, an error occurred or this page isn't available." No one else in her team has encountered this error. She has cleared her cache and tried...
Why do we use operational_status and install_status fields in ServiceNow CMDB?
Numeric value getting set whenever trying to make "Operational Status" field on cmdb_ci dependent on "Status" field. Screenshots capture below are from my PDI. This is OOB install_status field on CI table, I have disable other values as per my requi...
Hi all, I am working on creating Flow Designer for Inbound Email and the target table is the custom table "Alert Record" which is in custom application scope. But I am getting error while creating a record in the table, but not able to get what's the...
var gr = new GlideRecord('u_email_object');gr.addActiveQuery();gr.addEncodedQuery('u_expiration_dateBETWEENjavascript:gs.daysAgoStart(0)@javascript:gs.endOfNextWeek()');//query above would find records active whose expiration date field value is toda...
As an end-user, I can see the "Show Workflow" related link on requested item self service view. According to you, is it a best practice to hide it? As an admin, I want to see, but as end-user I dont want to see it or go see technical workflow element...
