Dear Experts, I want to add new RITM in my existing requests. To achieve this, I am using " reqHelper.addItemToExistingRequest()" to add a new RITM in my existing Request. But the problem is, I am unable to find the actual RITM which is being creat...
Hi Everyone,Have a question, trying to use GlideappCalculationHelper to add 2 request item to an existing request but my script doesnot seems to work... It is not creating additional items. Can anyone help on this or give anyother way of doin...
Hi, I am building a way for users to certify their mobile number is correct for contact purposes, for this I am using Data Certification. Users are to certify both their business and personal numbers every 6 months. The Certification Filter is pointi...
Hi,I have two fields:Category and SubcategoryThe subcategory field depends on the category selected.This dependency is set in the incident form and works perfectly.But I need that to work in SP too.Thank you in advance.
Hi All, On our requested item form we have related links to show related incidents and third party incidents as below, does anyone know how I can populate the incident section from submitting a cat item form on the portal? I have the form all set up...
We are triggering the Approval from the Ask for Approval Action from the Flow designer. If the user rejects the approval task then the task is getting rejected however we develop in such a way that the user has the option to retrigger the approval...
Hi community, I have a requirement, which is to display on portal catalog items' catalog and category, on requested items list. Indeed, by impersonating a end user, he can't see these columns. I'm pretty sure that it's due to read ACLs, which speci...
Hi Everyone, I'm looking for assistance with Catalog Client Scripts on Service Portal. I have a variable set that is present on most items across 4 categories. However, I want to hide 1 of the fields from that variable set if the Item Category is 'Se...
Hi, I have the Transform script that to exclude data from source. The file contain 910 records based on the Transform Script excluded the few data . When i attach the file and Load Data source the data is getting excluded and getting 840 records up...
Hi, I have a custom table . Let's say it has a name field and a description field. When user search on service portal for a name, I would like the description to show next to the name . For example as per screenshot below. Thanks in advanced
I would like to check and prove that the Password Policy in my system is set to High.If I go to:Instance Security CenterHardeningMediumSession ManagementEnable Password Reset Policy ChecksThis setting is Compliant, but the radio buttons are both empt...
Hi community members, On CI level there are 2 different attributes with more or less the same goal: Registration of the operational environment that the CI is used for. Examples: Production, Test, Acceptance etc. There is the attribute Environment av...
I've spent hours and hours looking at post after post and developer site after developer site, and Glidesystem calls galore... I have a client script in my catalog that will take the due_date value, add x number of days, then return that date/time va...
Form layout updates are hard to decipher in our instance, to the point I usually export them into another tool for comparison. A while back, I stumbled upon a better interface in ServiceNow but I don't know how to use it. I took a screenshot. Here'...
In Domain separated environment, How workflow works? Which is in a customized application. I have a customized application that contains a number of workflows. I have created Domain A and Domain B. I am able to see the workflow domain as A. How can I...
