How to display SLA on service portal ( incident)

skkkk
Giga Contributor

I want to publish "planned_end_time" on   service portal incident.

1 ACCEPTED SOLUTION

Gaurav Bajaj
Kilo Sage

HI Hima,



Where do you want to display it in the portal?



Do you need it inline to the incident details on incident form?




Thanks


Gaurav


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12 REPLIES 12

Gaurav Bajaj
Kilo Sage

HI Hima,



Where do you want to display it in the portal?



Do you need it inline to the incident details on incident form?




Thanks


Gaurav


Hi Gaurav ,


Capture-10-24.PNG



Above blue round have to publish .


skkkk
Giga Contributor

find_real_file.png




have to publish SLA on   on the above rounded place.


Nithin12
Tera Expert

Hi Hima,



You can edit the widget if that is not an OOB, If oob widget,then clone the widget and in server side script get data from task_sla table for particular incident and make same data visible in html part of code.



Thanks,


Nithin.