How to add 'Does not start with' operator in Inbound email flow trigger conditions?
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01-10-2024 05:28 AM - edited 01-10-2024 05:34 AM
Hello,
We want to supress our inbound email flow to not run on email where subject starts with 'Unsubscribe from" so that OOTB Inbound action will run for those inbound emails and for rest our flow will continue. But we dont have 'Does not starts with' operator in trigger conditions and also condition builder where we can write script is also not available in flow triggers.
Anyone have any idea how we can achieve this?
Thanks,
Karishma
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01-10-2024 07:34 PM
inbound flow will take precedence over inbound action
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-10-2024 09:40 PM
Right. That's why we wanted to supress it at the trigger level only, so that Inbound action will trigger.
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01-11-2024 12:49 AM
Hi @Karishma9 ,
May be you can try condition on inbound email triger like "subject does not contain 'Unsubscribe from'".
Please mark Helpful or correct if it really works for you.
Regards,
Vallabh
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01-11-2024 02:07 AM
Hi @Karishma9
Can you try to set the trigger as below and check ?
Thanks & Regards
Amit Verma
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