How to add 'Does not start with' operator in Inbound email flow trigger conditions?

Karishma9
Tera Expert

Hello,

 

We want to supress our inbound email flow to not run on email where subject starts with 'Unsubscribe from" so that OOTB Inbound action will run for those inbound emails and for rest our flow will continue. But we dont have 'Does not starts with' operator in trigger conditions and also condition builder where we can write script is also not available in flow triggers.

Anyone have any idea how we can achieve this?

 

Thanks,

Karishma

8 REPLIES 8

@Karishma9 

inbound flow will take precedence over inbound action

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Right. That's why we wanted to supress it at the trigger level only, so that Inbound action will trigger.

Vallabh Baradk2
Giga Guru

Hi @Karishma9 ,

 

May be you can try condition on inbound email triger like "subject does not contain 'Unsubscribe from'".

 

Screenshot 2024-01-11 at 2.18.45 PM.png

 

Please mark Helpful or correct if it really works for you.

 

Regards,

Vallabh

Amit Verma
Kilo Patron
Kilo Patron

Hi @Karishma9 

 

Can you try to set the trigger as below and check ?

 

AmitVerma_0-1704967581774.png

 

Thanks & Regards

Amit Verma


Please mark this response as correct and helpful if it assisted you with your question.