How to add sent notification details into comments in the incident form

[sekharksnow]

Hi, I want to know how to add the sent notification details to the comments section of the incident form. I think there may be a OOB feature is already there in SN, but in my PDI it wont works.

[Ravi Chandra_K · Accepted solution]

set glide.email.smtp.active to display all journal entries in activity stream.

However, I don't think email sending works in PDI instance. It's not allowed from PDI.

refer below article which clearly explains the requirement:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719147

Please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

[Ravi Chandra_K · Accepted solution]

set glide.email.smtp.active to display all journal entries in activity stream.

However, I don't think email sending works in PDI instance. It's not allowed from PDI.

refer below article which clearly explains the requirement:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719147

Please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

[Harish KM · Accepted solution]

Hi @sekharksnow check the below screenshot to add emails on activity, Add the yellow color highlighted