How to add subcategory in catalog item form
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‎01-05-2022 10:04 AM
How to add subcategory when I m right clicking on category label it doesn't show configure choices so how to add?
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Service Catalog

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‎01-05-2022 10:10 AM
Categories and subcategories are maintained under Service Catalog > Catalog Definitions > Maintain Categories.
Edit: the way it woks is that when you create a category and leave parent blank it is a category. If you give it a parent then it is a subcategory. When you on the field that is on you screenshot you want to put it in the lowest category.
Example:
Software
Software > Maintenance
Software > Access
Software > Enhancement
The above example is from my instance where software is the parent. If I create a new catalog item for access I could not put software in the field I would search for Access and the system would know that is a subcategory to software.
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‎01-05-2022 10:13 AM