How to add subcategory in catalog item form

Ankita Singh2
Tera Contributor

How to add subcategory when I m right clicking on category label it doesn't show configure choices so how to add?

2 REPLIES 2

Brian Lancaster
Tera Sage

Categories and subcategories are maintained under Service Catalog > Catalog Definitions > Maintain Categories.

find_real_file.png

Edit: the way it woks is that when you create a category and leave parent blank it is a category. If you give it a parent then it is a subcategory. When you on the field that is on you screenshot you want to put it in the lowest category. 

Example:

Software
Software > Maintenance
Software > Access
Software > Enhancement

The above example is from my instance where software is the parent. If I create a new catalog item for access I could not put software in the field I would search for Access and the system would know that is a subcategory to software.

ABHAY_M
Tera Guru

if you select any of the category you can see sub category in related list

based on the parent feild the drill down is can happen.
sc_category table

 

find_real_file.png

 

 

If my answer solved your issue, please mark my answer as ✅ Correct & ????Helpful.

Thanks