I have enabled the New Call feature in ServiceNow (Fuji) and have an inbound action that pulls emails into the system into a new call and then I choose if it's a request or an incident. If I chose request then it will be one catalog item called Qui...
Is there a way to allow users or groups the ability to see and approve/reject service catalog requests without giving them the ITIL role?I have created a workflow on the sc_req_item table that seeks approval by the requesting user's manager and when ...
Hello,I am looking for a way to have a Parent/Child relationship on a Catalog Task which is associated with my RITMs. I looked around "Configure Related Lists" on the Task form but I was not able to find anything that would help here. Am I overlookin...
I just realized that KB owners and KB managers can publish articles or change the workflow of articles submitted on Knowledge Base they don't own or manage, say:Knowledge Base - HROwner: HR DirectorManager: HR ManagerWorkflow: Approval PublishKnowled...
I have a record producer where Department , CostCenter is added. CostCenter is dependent on Department. All these values lies in cmn_department table.i added a Catalog Client script to pickup the values But it shows sys_id instead of values since Cos...
I've been running live in ServiceNow (Geneva) for a few months now. One major mistake I made in the very beginning was that my Catalog Items are not recording a Configuration Item on the RITMs. Obviously this is a major problem when it comes to repor...
Right now, I have a script that auto-populates the short description in the Requester Information, with what it inputs in the Server Name variable as shown in the attached image. The problem is, it only pulls the short description and doesn't add the...
I am trying to hide a list collector on my catalog item at form load but it does not seem to be working. This is a fairly easy thing to do and it works great for other controls but not the list collector. Any ideas?I've also posted on a related threa...
Good after noon guys - It is me again lol I am noticing that Tasks are not showing variables. Tasks have the Variable Editor in the Slush bucketWhen I go to the Workflow Activity Form for the task again, "Variables" is thereBut the slush bucket does ...
Hi,I want to creat a variable which takes only numbers.Note: It should consist of minimum 12 numbers.
Hi All,We are planning to integrate ServiceNow with a third party tool through REST.Requirement - A request will be created in the third-party tool, same request needs to be created in ServiceNow. This will also include creating RITM and Task (most l...
Since our upgrade to Geneva the templates created for our knowledge base are no longer visible to select. The templates still exist in System Definition>Templates, as I can see them listed, but the option to select a template in the form is no long...
Anyone have a script they you to allow users to setup a delegate via the Service Catalog instead of going to the user profile? Thanks in advance!
I have a workflow and want to use the table API to access my workflow info.But the table API requires a table nameTable API - GET /now/table/{tableName}What is the table name for my workflow?Thanks
Hi,My requirement is when an incident is updated in service now , i need to notify another application through webhook URL , basically service now application should be able to call external URL by providing information about incident.I am thinking b...