Resolved! ATF - Related List Visibility?
Can ATF test whether Related Lists are visible?
Forum Posts
loadRow failure java.lang.NullPointerException after Upgrade to London
After upgrading to London from Jakarta we noticed our instance performance was degraded. We can replicate reliably by navigating to Catalog Item Variables. Other transactions are hit or miss. For example, I can log in with ease, but my colleague w...
Getting "Error executing REST request: Invalid uri" from API response
So I am trying to make a GET request in my business rule. However, when I debug it via application logs I am getting "Error executing REST request: Invalid uri". When I paste the URL, my browser can load it and I get a response from the API. What cou...
Resolved! Some CI class I recieve message as "Maximum relationship limit has been reached and not all relationship were shown in formatter"
When I open a CI class, and open Relationship tab in CI I receive message as "Maximum relationship limit has been reached and not all relationships were shown in formatter". Could I know why I am receiving this message?
Fulfiller-focused Service Portal pages
I'm going through a project to implement Service Portal as a replacement to the catalog on CMS, and have been given a requirement to allow a fulfiller (Incident/Request) the ability to accept/update their assigned tasks via the new "Mobile first" int...
Resolved! How to get only hours on Date/Time field on Script Include?
How to get only hours on Date/Time field on Script Include? I'd like to compare current "hours" of Glide time and "hours" of sys_created_on (Date/Time type).
Moving Guided Tours from Development to Production
Hi, I started building Guided Tours in our Dev environment under a particular Update Set. It occurred to me that the work I was doing might not move over to Prod as part of implementing that update set. Does anyone know if Guided Tours from a Dev en...
Resolved! Unique Key violation message when updating request short description
I'm trying to update the short description on my request with the requested item's catalog item display value with an on after business rule. The script works and the short description is updated but I keep getting a message like Unique key violation...
Resolved! user approvals not being added to approval history
I have Catalog Items with group and user approvals in the workflow. For some reason, the User approvals do not get recorded in the Approval history. Do I need to change something for these approvals to be added?
Resolved! current.variables.<variable name>.getDisplayValue() returning a string of nonsense
I have a workflow that has a run script activity that sets the RITMs short description like this: current.short_description = current.cat_item.name + " - " + current.variables.<variableA>.getDisplayValue(); This has been working correctly until now. ...
Resolved! Difference between admin, system, guest and glide.maint?
Hi, Can someone please explain what is the difference between admin, system, guest and glide.maint accounts? Any help will be much appreciated. Thank you!
Resolved! ACL's on KB articles . please read the description and any help would be deeply appreciated
We have a requirement that when a person creates Knowledge article named 'Read Access to Managers' under knowledge base 'Business Work Procedures' then the knowledge article should be visible & read only by the members in the group 'Managers' . If a...
Resolved! For service portal search sources, how can we change which parameters are used in Typeahead Search results?
We're using typeahead search for knowledge articles but want to display those using the kb_article_view page. After the London upgrade, we are seeing that our typeahead search results for knowledge articles are using the same URL format... https://i...
Resolved! Change state handler in UI action
We are using the SN recommended code for enforcing some UI rules when a user clicks on a 'Review' button on the change form. This allows us to enforce the UI rules just in time before a user gets ready to move the change request to the next state ver...
Resolved! Service Portal stuck on Submit
I've found a problem with Record producers in the Service Portal:When clicking on Submit, it hangs on the Submitting (before the message appears at the top) and doesn't go any further.Happens on any Record ProducerWorks ok on Catalog ItemsWorks fine ...
