Hi all,I have a multiple choice variable named dual_monitor on a catalog item. It has two values yes and no. Also, It is part of a variable set. Once the user submits the order an event is fired which will send email notification to the approver to...
Hi ,Can anyone point me to if we can access "com.glideapp.servicecatalog_guide_tabs.xml" which is being called from UI page "com.glideapp.servicecatalog_cat_item_guide_view" .In UI page ,Its written as <g:inline template="com.glideapp.servicecatalo...
Hi! I have a KB that I posted that has an MS Word attachment. I'm trying to go back and edit the article, but I can't because when I click on the KB link, only the Word document downloads. So it appears as if the KB is a direct link to the atta...
How can I report on service catalog categories? For example, how many Hardware requests were raised last month? I cannot find any way to tie a REQ or RITM to the service catalog category it belongs to...Do I need to create a database view for that?
Hello,I have a contextual search, when a user searches it gives a list of "record producers". The user wants to simple click on the link and it should take him to the required 'record producer'.So I want to get rid of this button "Take Me To Form" ...
I have a request form that needs to auto populate 4 variables based on the user that opened the request. The 4 fields are Project owner name, title, department and phone. These are all fields that exist in the sys_user table. I read through sev...
SLA Resolution definitions are attaching correctly. Question - Is there a better approach and if not how do I access the previous value of the incident's state field so that it is available in my second BRSDA raises incidents in one of:AcknowledgedRe...
Hi All,Is it possible to copy values from a variable on an order guide to a matching field on a RITM?I have a variable called 'leaverdate' on an order guide and i would like this date value to be populated into the 'u_leaver_date' field on the RITM f...
An email sent out to "Requestor" to reply either "accept" or "reject" when catalog task is closed. This email is triggered from "sc_task" table. Can someone share how to use Inbound Email Action to close RITM if "accept" is replied?We'd created an In...
Hello Community,I am trying to get a variable called "ritm_short_description" on the catalog item to populate the "short_description" field on the request item.Here is the catalog item:Here is the variable on the catalog item:Here is how I would like...
Hello,I have a Catalog to submit a request for Hardware. User can select New or Existing. This is a reference to backend table. I want to create a new record in alm_hardware.do when user selects new and update an existing request .To achieve this, I ...
I have a variable titled 'Facility Manager Name' (facility_manager_name) which is a reference field that allows the requester to look up and select a person. I would like to auto populate the 'Employee Number' (emp_number) field based on the person...
Hi All,I am getting an issue while submitting the record producer and approving the request. It is stuck on running transaction. I have on Geneva Patch 7.See the screenshot below:Please suggest how to get out of it.Thanks,Shamma
Hi all,I am having a strange issue where I cannot see the variables on catalog tasks.I have configured the following:Added the variable editor to the task form.2. Added the variables that I want to display on the Catalog Task in the workflow.3. Set t...
Hello community,I will like help with a request I have been assigned to. I have created a catalog item request. One of the variables is "who is submitting this request"? I want it to auto populate with the current user. I don't know what script to us...