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Knowledge Base Best Practice for Attachments

We are expanding our use of the knowledge base and the discussion about attachment document type comes up. Some people like PDF versus Word document. PDF looks nice but then we need to store the Word document somewhere. Has anyone discovered a best p...

JimCheffer by Kilo Expert
  • 9477 Views
  • 16 replies
  • 5 helpfuls

Fulfiller-focused Service Portal pages

I'm going through a project to implement Service Portal as a replacement to the catalog on CMS, and have been given a requirement to allow a fulfiller (Incident/Request) the ability to accept/update their assigned tasks via the new "Mobile first" int...

Moving Guided Tours from Development to Production

Hi, I started building Guided Tours in our Dev environment under a particular Update Set.  It occurred to me that the work I was doing might not move over to Prod as part of implementing that update set. Does anyone know if Guided Tours from a Dev en...

erico by Kilo Contributor
  • 1453 Views
  • 1 replies
  • 0 helpfuls