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01-05-2022 09:46 AM
So I have this issue where I want my Resolved_at datetime field equal my Closed_at date time field. Closed_at is always populated.
my script is
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01-05-2022 10:26 AM
Hello,
In the future, please give as much information as you can. Meaning, include the table that this flow is on, what you have tried already, what problems you're having, is there any errors, what troubleshooting have you done?
It seems we're having to sort of ask for these things, unfortunately, which causes a bit of delay for you to get your result and depending on the answers to some of those above questions, the approach varies.
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01-05-2022 09:50 AM
Hello,
You should be able to update the record and set its values using the record's field pill from the right-hand side and drag it to the appropriate section on the flow within the activity where you're updating the record.
You would have access to all the record's fields on the right-hand side.
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Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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01-05-2022 10:13 AM
Hi Allen,
The field is not available, all the fields under Case Records are greyed out.
fyi I am on the Case table not problem. Resolved_at is on the Case table but Closed_at is on the Task Table.
I am doing this flow in Global

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01-05-2022 10:22 AM
Check if the fields are of the same type.
Reference fields can only be set to reference fields.
Glidedatetime can only be set to Glidedatetime, and so on..
Also, make sure that you are trying to access the right step, you cannot assign values from the same step as you are working on.
Another example, showing the trigger record is valid, but step 1 values are grayed out.

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01-05-2022 09:56 AM