How to analyze if the End User is utilizing the allocated license in ServiceNow or Not.

[Ketan Mittal1]

We need to analyze the Planner license usage in ServiceNow. Is there a way we can identify who has been utilizing their Planner Licenses, just so we can reassign them to somebody else in case they’re not without reaching out to them manually.

I am specifically looking to analyze if the end user is actually utilizing the license or not. Ex, : If I have a Planner License in ServiceNow for the PPM Module but I never access the module. I use ServiceNow to only raise Incidents (ITSM License). In that case, the ITBM license is obsolete to me. I need to know the count of such users.

[Ct111]

Chk two of the threads with respect to license use. Please take it as reference.

Link 1: https://community.servicenow.com/community?id=community_question&sys_id=d35287eddb98dbc01dcaf3231f961913

Link2: https://community.servicenow.com/community?id=community_question&sys_id=8674c9b11bab5c943222ea89bd4bcbf2

Mark my Answer as Correct and Helpful if it helps

[Ketan Mittal1]

The first one just shows me how to setup Subscription Management and the other one has a report but doesn't work. Thanks for your inputs though. 🙂

[Maik Skoddow]

Hi @Ketan Mittal 

the problem is your question and your assumption.

You DON'T have a planner license! Instead, you are assigned the respective roles which enable you to use certain functionalities.

To be correct, your instance is entitled to a certain number of licenses, but there is no functional relation between the contractual / monetary aspect (licenses) and functional capability to use certain functionalities (roles).

"But stop!" you will say. "ServiceNow creates usage reports to check whether more users are using a certain functionality as they are entitled to!" And yes, you are right, but I have no idea, how they do that.

Kind regards
Maik

[Ketan Mittal1]

Thanks Maik for your insights.