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Tables Do Not Maintain Settings

I'm trying to configure templates that use tables within our knowledge base.Several settings I'm applying to the table do not seem to carry over from edit mode when actually viewing the KB article.For example, I have set cell padding and spacing to 5...

bordaj by Giga Contributor
  • 1193 Views
  • 9 replies
  • 2 helpfuls

Skipped updates appear to have no conflicts

Apologies if this is in the wrong space, I'm still very inexperienced!I'm looking at upgrading our live instance to Geneva, and I'm looking at resolving the Skipped Updates on our test system. Searching through them some appear to have no conflicts -...

mansfis by Giga Contributor
  • 3313 Views
  • 9 replies
  • 3 helpfuls

Adding tags to service catalog item

Is it possible to add tags to service catalog items so when they search for tags in the filter navigation box, that it displays all service catalog items with that tag? If you are not able to add tags, is there a work around anyone has found?Thanks

codedude by Mega Expert
  • 3813 Views
  • 2 replies
  • 2 helpfuls

About Servicenow Global search

Hello all,Do anyone know well about servicenow global search? I am now experiencing an issue. User with PPS role(self customized role) searches for the term, for example 'taleo'. No results were returned but the user, navigating by the click tree, ca...

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mandy2 by Kilo Contributor
  • 2291 Views
  • 4 replies
  • 0 helpfuls

Reporting monthly knowledge base article usage

Hi,We are looking to report on the number of knowledge base article use's by our users on self service. We have a knowledge base specifically for these users, but looking at the KB_KNOWLEDGE table I see only 'use count' and 'view count', I can't see ...

jctalk by Kilo Contributor
  • 10089 Views
  • 6 replies
  • 5 helpfuls

How to activate Knowledge Flagging

We are currently running Geneva, on track to upgrade to Helsinki in a few weeks. In both platforms, I have been unable to get visibility to the Knowledge Flagging feature that is apparently supposed to be a native feature of SN Knowledge. The info pa...

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Knowledge Management Categories - Example

Dear all, currently, we are preparing a migration from our legacy ITSM Solution to ServiceNow. As one part of this prep-work, I'm assigned to perform a deep analysis of the current KM Content and - based on this - define the first proposal for new KM...

Display image thumbnails in your CMDB

We have our wiring closets listed as CIs in our CMDB. We like to attach photographs of the racks to help with planning. Then the engineers can see if there is room for an expansion, or they can envision how a new piece or hardware might fit in the ex...

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Resolved! Where are the variables stored on catalog task?

I have a great script sourced from a range of posts here, which is working very nicely to pull through ALL the variables for the Requested Itemtemplate.print("<b><u>Summary of Requested items:</u></b><br/>");var item = new GlideRecord("sc_req_item");...

mrswann by Kilo Guru
  • 4600 Views
  • 9 replies
  • 1 helpfuls

Service Portal is too slow

Hello Everyone,How is your experience with Service Portal ? We upgraded our Sandbox instance to Helsinki & starts customizing the service portal. But we observed its taking too long time to load, sometimes portals is not navigating the new pages.Any ...

hima6 by Mega Expert
  • 2506 Views
  • 6 replies
  • 1 helpfuls