Knowledge library category order
We have various different categories in our knowledge base, but I'm noticing they are sorted in random order. Is there a way to assign a specific order to the categories?
Forum Posts
Resolved! Is there a way to copy related items (CI relationships) from one CI to another CI?
Hello Community,I was wondering if there was a way of copying related CI items from one CI to another. i.e.Take CI related items from one CI:and copy it to another CI:I would hate to have to replicate these relationships manually:Thanks for your help...
Resolved! How to show price on shopping cart?
I have a request for software service catalog offering. How do I get the total amount to show up on shopping cart? For example, if a user selects Adobe Pro and Photoshop I want the total price to show up on the cart.
How use an existing transform map for a new import table?
Hello,Can someone tell me how to use an existing transform map on a new import table? I have a set of data that I need to import, after loading data I don't have an option to use an existing transforming map but rather I'm asked to create a new map?I...
Service Catalog UI Policies Not Functioning in Service Portal
Helsinki and Service Portal Users,It's extremely disappointing to see that simple UI policies in the Service Catalog are not functioning as expected in the Service Portal. The UI Policy Actions I'm using are to simply make variables visible and manda...
Resolved! Same article available to multiple knowledge base
Hi,We have a requirement to post one single article to multiple knowledge base.- Does anyone have achieved this? - And what issues/challenges have you encountered?ThanksMarc.
Before Delete Business Rule
Hi All,I have a requirement that if user click on Delete button on shopping cart page, then it should restrict to delete and print a info message on it.So for this i have written a Before Delete Business Rule and it is restricting user to delete cata...
ServiceNow Express conversion to ServiceNow Enterprise
Is there anyone worked on ServiceNow Express conversion to ServiceNow Enterprise?I want to know the system administrator work involved int his process.Your help is appreciated
Keeping knowledge up to date
Hi Everyone,My knowledge site has plenty of knowledge articles. To help ensure the knowledge stays fresh, we have implemented a strategy where each document is reviewed by the owner once a year.On paper this looks great. In practice however, it's s...
Resolved! Display Field Message
I want to display a message when the user selects I am not sure. Currently the message displays no matter which choice is madeI am not sure how to select the choice that I want so that the message populates. This is the script that I am usingfunction...
Resolved! Catalog UI Policy Builder - Skipped Item
We had a catalog item which worked fine in Eureka but post Geneva upgrade has failed. The catalog item essentially evaluates options from a table and popluates the drop down based on availability of equipment. It is a checkbox which then displays a d...
Server ip address in cmdb
Hello,What would be the best practice to store multiple IP addresses for Servers in servicenow.We don't have discovery. Server Data has been maintained manually by class owners.We are loading the last piece of server data outside servicenow. These se...
Resolved! Prices not updating in cart for Lookup variables
I think this may be a bug but wanted to check with other community members to see if anyone else is experiencing this. We're using Lookup varibles (both Select and Multiple Choice) and have defined prices for the options. The prices do display proper...
Resolved! What does' sys_idIN' mean when used in a query? Eg : 'active=true^sys_idIN' + function( )
I'm trying to figure out a script which has the syntax mentioned in the question, that is 'active=true^sys_idIN' + function( ). Can someone explain to me what does sys_idIN do here? Does it simply include the sys_id passes to the query as one of the ...
Resolved! Redirection to CMS site depending on the type of user
Hello Everyone,We have couple of sites in our instance & its SAML 2.0 configured.Which is the best method to redirect the user depending on the employee type? Thanks,Abhinandan
