How to apply different field labels for the same field

[Karina15]

We are implementing an scoped application and we have a requirement to support different labels for different customers.

Let's say customer 1 would like the "Field A"  to be called "Field AA", and customer 2 would like it to be called "Field AAA"

The system name would be the same, the only difference would be the label.

Do you have any ideas or best practice on how to build this requirement?

Thank you.

[Prasun]

Hi Karina,

Are you using the same table in each application or extended version of the same table? If you are extending an existing table for each application, then you can add different labels for the same field in parent table in different application.

Check this link : Change the field label or hint

Regards

Prasun

P.S. - Please mark as Correct or Helpful if helps.

[Karina15]

Hi Prasun,

I'm using the same table to maintain only one app. We have considered extending a table per app per customer but it just seems hard to escalate specially when working with widgets and portal.

Thank you.

Karina

[SanjivMeher]

You can't have label based on customers. You may have to some DOM manipulation, if you really want to do this. But it is not a best practice to do so.

Refer below link

https://www.servicenowguru.com/system-ui/ui-scripts-system-ui/modifying-label-form-fields-client-scr...

[Karina15]

I gather the same from SNOW Tech. I was hoping to be able to use something like the language, but for labels.

Thank you Sanjiv